Working hours: 5 days (Mon – Fri: 9 a.m. – 6 p.m.)

Working location: Fortune Tower (MRT Rama 9)

What'll You Do:

• Customer Relationship Management;

• Build, develop and maintain strong, long-lasting the customer relationships with current customers and/or potential customers

• Understand customer needs and develop strategies to meet those needs.

• Proactively address customer concerns and ensure timely resolution.

• Problem Solving;

• Demonstrate effective problem-solving skills to address customer issues promptly.

• Collaborate with internal teams to find solutions that align with customer requirements.

• Communication and Negotiation;

• Communicate clearly and effectively with customers to understand their expectations.

• Negotiate contracts and agreements to ensure mutual satisfaction.

• Handle the inquiries, discussions, negotiations and feedbacks of customers.

4. Customer Satisfaction Metrics:

• Establish and monitor key performance indicators (KPIs) for customer satisfaction.

• Implement strategies to improve customer satisfaction and loyalty.

• Responsible for developing customer new product launch plans and ensuring successful implementation.

• Logistics Background is preferable;

• Leverage logistics industry knowledge to understand customer requirements effectively.

• Collaborate with the logistics team to align services with customer expectations.

What'll You Need:

• Bachelor's degree in BA, Logistics, or a related field.

• 1-3 years experiences in Customer Service, Business Development and Sales Coordinator or related role. Preferable in Logistics, land transportation, warehouse and freight forwarder business.

• Excellent in English and Thai.

• Excellent problem-solving, logical thinking, interpersonal and communication, and negotiation skills.

• Ability to work collaboratively with internal teams to address customer needs.

• Ability to adapt and thrive in fast-pace dynamic environment.

• Multitask skills, service-mind, hardworking, have responsibilities and well organized.

• Well time management and able to deliver urgent or completed job on time as schedule.

• Have computer skill (MS Office such as Word or Excel). If familiar with google sheets is plus.