ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Management and follow-up of Customer Services.
• Contribute to your team's effort in managing services to customers (customer contact and complaints handling, follow-up with relevant store IT tools, etc.).
• Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests).
• Be a real partner to sales team to optimize and simplify the back-office follow-up of those services.
• Performance follow-up and continuous improvement in Customer Services.
• Be responsible for the business performance of all service-related operations.
• Monitor conversion rates and average durations for reservations and customer requests.
• Monitor lead times at each relevant step of the aftersales & repair lifecycle.
• Internal Control and procedures.
• Till controls.
• Support on morning store opening (till opening, key checks etc.).
• Supervise till closing with sales teams and/or cashiers after the store has been closed.
• Be responsible for accurate till controls and cash remittances (to the safe, to the bank).
• Compliance and knowledge of internal procedures.
• Manage the store archiving for relevant documents, following the local and Group internal control rules.
• Support sales teams towards perfectly accurate use of their digital tools and be the store's key user on Service-related processes.
• Be responsible for the application of procedures related to internal control and health & safety.
• Store Administration.
• Store Team Administration.
• Manage the staff roster by optimizing sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Coordinate with external agencies to plan external / temporary staff.
• Oversee the allocation of staff uniforms: fitting, order, alterations, dry cleaning, spare uniforms.
• Oversee the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing.
• Maintenance & Security.
• Be responsible for store day-to-day maintenance (lighting, cleaning, access, security): coordinate with suppliers and Head Office, ensure timely interventions, control the quality.
• Manage internal and external security agents.
• Stock Management.
• Stock Controls.
• Put in the necessary measures to ensure that the stocks processes are well managed and maintained; inbound, outbound, damaged, returns and transfers.
• Oversee the stock team when needed in reviewing and correcting negative stocks or stock discrepancies.
• Preparation of stock takes, cycle counts and investigation of discrepancies.
• Implement corrective actions to improve future stock takes results (methods, tool, training) and reduce shrinkage.
• Team Management.
• Global performance follow-up.
• Follow up closely the quality of interactions of your team members with customers and make sure they are in line with Hermès Standards of excellence.
• Organize weekly morning briefs with your team and provide regular feedbacks to your Store Manager.
• Individual performance follow-up and development.
• Participate in the training process for newcomers in your team; Hermès culture, product knowledge and other specific job responsibilities.
• Continuously coach and train your team members in all knowledge and skills necessary to the pursuit of the team's objectives.
• Passionate about retail and luxury.
• Minimum 5 years of working experience.
• Significant previous management experience in administrative / operations position, preferably in Retail environment.
• Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate.
• Service and customer-oriented (internal and externa customers), with excellent communication skills.
• Proficient with Excel / IT tools.
• Team player - first experience of management appreciated if supervising security.
• Language.
• requirements: fluency in English is mandatory (written and oral).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, Energetic, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Sales Leadership & Client Development.
• Lead and inspire the sales team to achieve and exceed individual and team sales targets.
• Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.
• Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.
• Ensure the highest standard of customer service and client experience.
• Build and nurture long-term client relationships, develop VIP clients, and attract new customers.
• Support clienteling initiatives to maximize sales opportunities.
• Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.
• Ensure professional grooming standards and adherence to brand presentation guidelines.
• Operations & Floor Management.
• Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.
• Manage in-store appearance to ensure alignment with brand standards.
• Oversee stock management, CRM, and after-sales processes to support sales and service excellence.
• Coordinate and execute store events, communication activities, and Store operations.
• Ensure proper security measures are always followed.
• Prepare and review daily sales reports with qualitative insights when required.
• Product & Merchandising.
• Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.
• Monitor market trends and provide buying recommendations to the Store Manager.
• Maintain a neat and visually appealing store environment at all times.
• Minimum 3 years' experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.
• Fluent in English.
• Leadership skills with the ability to inspire, motivate, and develop teams.
• Strong client relationship management and problem-solving abilities.
• Passionate about luxury retail, fashion, and delivering outstanding customer experiences.
• Exceptional interpersonal and communication skills.
• Tech-savvy with proficiency in MS Office and CRM systems.
• Able to work retail hours, including weekends and public holidays.

ทักษะ:

English, French

ประเภทงาน:

งานประจำ

• Consolidate and monitor the monthly sales activities (reporting and follow-up).
• Build strong metier expertise and accurately assess business potential to drive sales growth and support business planning.
• Provide relevant analysis on sales evolution for métiers responsible.
• Follow up sell through for seasonal items.
• Identify trends by product category analyzing sales performance.
• Where needed, animate and drive sales by proposing and leading adequate actions for slow moving items.
• Collaborate with product trainers to conduct product knowledge training to frontline staff and with VM to animate sales and stocks.
• Stock management.
• Consolidate and monitor the stock situation (reporting and follow-up).
• Provide relevant analysis on inventory evolution.
• Optimize stock across stores by conducting regular transfers to maximize sales opportunities.
• Monitors stock level and make necessary replenishment to assist the store in achieving the target including permanent stock replacement, stock reorder administration and follow-up.
• Monitor ageing stock by destocking and cleaning stocks based on the Group policy (Phase out procedure).
• Product offer, Buying management.
• Curate a wide and well-balanced product assortment by enhancing new product visibility, optimizing the product mix and ensuring each stores becomes an attractive living space with its own identity.
• Supervise the product mix between permanent stock items and carryovers.
• Establish the right balance between product offer, market demand and stock management.
• Help to prepare open-to-buy budget, product allocation and merchandise selection; split quota by store when applicable.
• Provide buying recommendation to Store Managers before each Preview and Podium.
• Assist Store Managers during Podium in Paris and provide a follow up of the buyings.
• Synthetize buyings and provide a post podium analysis (highlights of the season).
• Coordinate launching plan in coordination with the Regional commercial team, VM, Communication.
• Validate and monitor reorders placed by the stores.
• Supply Chain management.
• Facilitate products supply in coordination with the logistics department.
• Ensure deliveries and offer availability for openings; alert when necessary.
• Secure best sellers availability and organize reorders when necessary.
• Twice a year define the selection of PSI with store managers and define min-max level for the automatic replenishment.
• Forecast: provide qualitative feedbacks and trend for short term and PIC exercises.
• Others.
• Coordinate with the Region regarding various ad hoc projects in a team player spirit.
• Follow up trends and manage better interactions with our local customers.
• Assist during events.
• Performance criteria.
• Achievement of commercial and financial objectives set in the annual budget approval.
• Achieve the targets set during the annual appraisal / review.
• Achieve better stock efficiency for the subsidiary.
• Contribution to the overall development of the Hermes brand in Thailand.
• University graduate with at least 5 years' experience in retail industry or in similar capacity.
• Fluent in English. French is a plus.
• Must be a good team player. Detailed minded, service oriented and self motivated.
• Excellent numerical and analytical skills; ability to interpret complex data and provide actionable insights.
• Excellent communication skill; able to present ideas clearly and build positive relationships across teams.
• Comfortable engaging with diverse stakeholders and enjoys collaborative discussions to drive results.
• Hands-on computer knowledge of MS Office, especially in Excel.
• A strong background in Women's Ready-to-Wear is preferable.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm.
• Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience.
• Maintain a refined, elegant, and customer-centric environment that reflects our brand values.
• Sales & Client Relationship Management.
• Understand customer needs and provide tailored product recommendations to drive sales.
• Foster strong, long-term relationships through consistent client communication and post-sale follow-up.
• Proactively address client inquiries and resolve concerns with discretion and efficiency.
• Share customer insights and feedback with store management to enhance the overall client experience.
• Contribute to the execution of sales plans and store targets.
• Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility.
• Store Operations & Visual Standards.
• Support the smooth execution of daily store operations, including opening and closing procedures.
• Uphold brand standards through impeccable store presentation and visual merchandising.
• Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation.
• Perform other duties as assigned to support the team and ensure a seamless store operation.
• Minimum of 2 years' experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.
• Minimum of 2 years' experience in high-end fashion, luxury retail, or a related client-facing role.
• Passion for luxury, craftsmanship, and delivering an exceptional client experience.
• Fluent in English; proficiency in additional languages is a strong advantage.
• Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards.
• A collaborative team player who embodies the values and spirit of the Hermès Maison.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Professional, client-focused, and solutions-oriented, with a proactive and positive attitude.
• Self-motivated with the ability to work independently while contributing to a team dynamic.
• Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, Leadership Skill, Customer Relationship Management (CRM), English, French

ประเภทงาน:

งานประจำ

• Support the Store Manager in overall store management including sales, customer service, operations, product, and team performance.
• Ensure daily operations are executed according to brand standards: stock management, security, grooming, CRM, after-sales service, and store maintenance.
• Lead by example on the sales floor to ensure smooth day-to-day operations and support team members as needed.
• Act as Store-In-Charge when the Store Manager is absent.
• Sales Performance & Customer Service.
• Drive individual and team sales performance to achieve or exceed targets.
• Coach and motivate the sales team to deliver an exceptional, personalized customer experience.
• Lead and implement initiatives to grow and retain a strong client base, including developing VIP clients and acquiring new customers.
• Support and encourage clienteling initiatives and CRM activities across the team.
• Stay informed of market trends and provide relevant insights and buying feedback to the Store Manager.
• Monitor product sell-through to optimize inventory performance and seasonal sell-out.
• People Development & Team Management.
• Supervise, coach, and mentor sales staff through regular performance feedback, goal setting, and on-the-job development.
• Conduct regular floor observations, coaching sessions, and morning briefings.
• Foster a strong team spirit based on trust, mutual respect, discipline, and brand values.
• Ensure the team receives regular training in customer service, product knowledge, and selling techniques.
• Assist in organizing team activities and maintaining team morale.
• Handle basic disciplinary issues and escalate to the Store Manager or HR when necessary.
• Minimum 3-5 years of relevant management experience in luxury retail, fashion, or similar customer-facing industry.
• Fluent in English. French is a plus.
• Passionate about fashion, craftsmanship, and luxury service.
• Strong leadership, interpersonal, and communication skills.
• High level of professionalism, integrity, and discretion.
• Proficient in Microsoft Office and CRM systems.
• Flexibility to work retail hours, including weekends and public holidays.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SAP, English

ประเภทงาน:

งานประจำ

• Stock Operations & Accuracy.
• Oversee daily stock operations including receiving, transfers, shipments, returns, and stock movement.
• Maintain 100% stock accuracy through regular monitoring and reconciliation of stock discrepancies.
• Process and reintegrate returned or defective products appropriately.
• Lead stock control activities including cycle counts, stock investigations, inventory reviews, and corrective actions.
• Monitor stock performance and support actions to optimize inventory levels, stock availability, and operational efficiency.
• Ensure stockroom organization, storage utilization, and inventory handling are maintained in line with company standards.
• Prepare and maintain accurate stock operation reports for management.
• Communication & Coordination.
• Act as the key contact point for all stock-related issues at store level.
• Collaborate closely store management, supply chain, logistics, warehouse, and support teams to ensure smooth stock operations.
• Support the sales team by ensuring timely product replenishment and preparing requested items efficiently.
• Participate in store events and product launches through stock preparation and coordination.
• Communicate inventory risks, stock issues, and operational concerns in a timely manner and support appropriate action plans.
• Reporting & Systems Management.
• Maintain accurate records using inventory management software (e.g., SAP, Cegid).
• Monitor inventory-related KPIs and provide regular reporting to support operational decision-making.
• Support price tag accuracy, display changes, and product tracking.
• Training & Continuous Improvement.
• Serve as key user and trainer for stock-related systems and processes.
• Train new team members on procedures, updates, and tools.
• Identify opportunities to improve stock processes, inventory accuracy, productivity, and stockroom efficiency.
• Promote best practices and ensure compliance with company policies and operational standards.
• 3-5 years in stock, inventory, or warehouse management (preferably in retail or luxury sector).
• Strong organizational skills and attention to detail.
• Good command of English.
• Proficiency in MS Office and stock management systems (Excel, Cegid, SAP, etc.).
• Effective communicator and collaborative team player.
• Ability to work independently and under pressure.
• Attributes: Reliable, proactive, and adaptable with a strong sense of responsibility and service orientation.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, Power BI, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security.
• Ensure regular monitoring of the customer database by developing dedicated analyses and reports.
• Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error.
• Develop assets to train sales team on customer data management.
• Manage and ensure the compliance of customer database and its security.
• Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights.
• Analyze customer behaviors and retail performance, and share the analysis with all retail stakeholders to support strategic decisions.
• Anticipate local trends and customer structure evolution thanks to in-depth customer analyses.
• Accompany the customer targeting initiative with CRM analyses.
• Ensure the data quality and relevancy of the clienteling activities.
• Centralize and harmonize all customer performance related reports of the subsidiary.
• Identify the local Customer Performance KPIs to be monitored.
• Develop and maintain new local reports to follow customer KPIs by store on a regular basis.
• Define the customer performance dashboard and report strategy to streamline the existing report package.
• Act as an ambassador of customer excellence, championing the adoption and impact of customer management tools.
• Collaborate and have regular meetings with retail teams to understand customer insights and seek room for improvement on customer data usage.
• Support the wider team with driving initiatives to develop relationships and create special moments for customers.
• Contribute to the organization of customer events, including invitations, outreach, RSVPs, and logistics.
• Lead and deploy the group projects in subsidiary according to local market specificities.
• Accompany and implement group analytics initiatives, such as customer segmentations, and animate them across the subsidiary.
• Work in close collaboration with CX, OPS, Retail Compliance, and IT teams to deploy projects related to customer relations and data.
• University graduates in related disciplines with at least 3 - 5 years of experiences in CRM or customer data management, preferably in retail or hospitality business environment.
• Proficiency in Microsoft Office suite (Advanced Excel is a must).
• Good knowledge in BI tools (Power BI and/or Cognos IBM) is a plus.
• Ability to analyze and synthesize.
• Customer and business oriented.
• Organized, precise, adaptable, with a balance of strategy and execution.
• Discretion and confidentiality as priority.
• Demonstrated strong interpersonal skills with a team player attitude.
• Ability to work independently and to adapt to a fast-paced, changing environment.
• Fluent in English with excellent oral and written communication skills.