We are looking for a dedicated Customer Service Officer to handle daily customer inquiries via phone, chat, and email regarding insurance coverage, claims processing, cancellations, refunds, and operational matters related to business partners.

In this role, you will conduct basic claim assessments by verifying the completion of required claim documents and collaborate with relevant stakeholders to ensure the smooth and timely completion of cancellation and claim processes. You will also be responsible for preparing and managing daily and monthly activity reports with accuracy and timely submission to the direct manager.

Key Responsibilities:

• Handle daily customer inquiries via phone, chat, and email regarding insurance coverage, claims processing, cancellations, refunds, and operational matters related to business partners.
• Conduct basic claim assessments, including verifying the completion of required claim documents.
• Collaborate with relevant stakeholders to ensure timely completion of cancellation and claim processes.
• Prepare and manage daily and monthly activity reports, ensuring accuracy and timely submission to the direct manager.
• Provide administrative support as assigned by the manager as needed.

Qualification:

• Bachelor’s degree in any field.
• 1–2 years of experience in customer service, insurance, or a related field.
• Strong communication and problem-solving skills.
• Ability to handle inquiries professionally via phone, chat, and email.
• Detail-oriented with good organizational skills.
• Proficiency in Microsoft Office and basic report preparation.

About FUSE

Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.

Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.

Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.

Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.

More about FUSE

FUSE Group LinkedIn

Instagram @lifeatfuse