ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Client in 190+ countries.
• 6000+ Engineers.
• 200+ Enterprise Clients.
• Identify device issues by reading error codes displayed on the equipment.
• Replace or swap faulty hardware components when required.
• Diagnose and troubleshoot faults using diagnostic tools and software.
• Perform upgrades of hardware components when necessary.
• Provide assistance to support teams from other service providers.
• Work in staggered shifts when required.
• Travel to different sites as part of.
• job responsibilities.
• Perform additional duties as assigned.
• Manage inventory and oversee the movement of company stock.
• Maintain accurate records of all goods entering or leaving the stockroom, including new and returned items.
• Manage and supervise inventory ordering, storage, and stock levels.
• Update inventory records and documentation regularly.
• Apply common inventory management techniques.
• Prepare and maintain daily, weekly, and monthly reports on IT stock.
• Generate trend analysis reports on common failures affecting end-user devices.
• Experience: Intermediate level with typically 2-4 years of applied skills and relevant experience.
• Industry-standard certifications, such as CompTIA A+, or equivalent work experience of at least 3 years.
• Completion of required training and certifications, or at least 3 years of equivalent experience, to perform warranty hardware repairs for HP, Dell, and Lenovo devices, including parts ordering, repair/replacement, and defective part returns.
• Strong working knowledge of Windows operating systems, including troubleshooting issues and performing full system rebuilds based on client-specific documentation.
• Familiarity with OSX, iOS, and Android operating systems to provide best-effort support to end users using these devices.
• Practical knowledge of Microsoft Office applications, antivirus solutions, and desktop services to troubleshoot and resolve software-related issues.
• Ability to use provided knowledge base articles to resolve issues related to client-specific applications.
• Strong customer-facing soft skills, including effective verbal and written communication.
• Ability to apply intermediate subject-matter knowledge to resolve a range of common IT issues.
• Capable of exercising independent judgment within established practices and procedures to determine appropriate solutions.
• Contribute as an informed team member by providing analysis and limited input on projects.
• Assess unique situations and recommend appropriate technical and procedural solutions.
• Demonstrate strong customer service orientation.
• Fluent English communication skills, both spoken and written.
• Ability to communicate in the local language at a conversational level.
• High attention to detail and the ability to work independently as well as collaboratively on multiple projects.
• Ability to manage multiple tasks and adjust priorities while meeting deadlines.
• BenefitsAt Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
• Ready to make a difference and grow your career? Apply now to join Excis in Thailand and be at the forefront of IT support excellence!.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a skilled Desktop Support Engineer to join our Thailand team. If you enjoy solving technical challenges in a fast-paced environment, this is a great opportunity to grow your career with a global organization.
• Presence in 190+ countries.
• 6,000+ engineers worldwide.
• 200+ enterprise clients.
• Identify device issues by reading error codes on equipment.
• Diagnose and troubleshoot hardware and software faults using diagnostic tools.
• Replace or swap faulty hardware components when required.
• Perform hardware upgrades as needed.
• Assist support teams from other service providers.
• Work in staggered shifts when required.
• Travel to different sites as part of.
• job responsibilities.
• Perform additional duties as assigned.
• Inventory and Asset Management.
• Manage IT inventory and track movement of company stock.
• Maintain accurate records of all goods entering and leaving the stockroom (new and returned items).
• Manage ordering, storage, and stock level control.
• Update inventory records and documentation regularly.
• Apply standard inventory management techniques.
• Prepare daily, weekly, and monthly IT stock reports.
• Generate trend analysis reports on common failures affecting end-user devices.
• 2-4 years of relevant IT support experience.
• CompTIA A+ certification or equivalent (or at least 3 years of equivalent hands-on experience).
• Experience performing warranty hardware repairs for HP, Dell, and Lenovo devices.
• Knowledge of parts ordering, replacement, repair, and defective part return processes.
• Strong knowledge of Windows OS troubleshooting and system rebuilds based on documentation.
• Familiarity with macOS, iOS, and Android devices (basic support level).
• Strong knowledge of Microsoft Office, antivirus tools, and desktop applications.
• Knowledge and experience with ITSM.
• Ability to use knowledge base articles to resolve client-specific issues.
• Strong customer-facing and communication skills (verbal and written English required).
• Conversational local language skills preferred.
• Strong attention to detail and ability to work independently and in a team.
• Ability to manage multiple tasks and prioritize work under deadlines.
• Able to apply independent judgment within defined processes and procedures.
• Strong customer service orientation.
• At Excis, your work matters. You will be part of a dynamic and hands-on team where your technical expertise directly improves user experience and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across multiple technologies. Enjoy competitive compensation and the opportunity to work with a global IT leader that values innovation and excellence.
• Join Us.
• If you are ready to grow your IT career and be part of a global organization, we would love to hear from you.
• Apply now and join Excis in Thailand to be at the forefront of IT support excellence.