Key Accountabilities:

• Accept and register bookings for DHL services.

• Offer alternatives to customers and potentially turn information calls into sales leads.

• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)

• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.

• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.

• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.

Qualifications:

• Bachelor Degree in Business Administration, Business English or related field.

• Good command of English

• Telephone and Communication skills

• Willing to work in shift

• Experienced in Call Center would be an advantaged