Key Responsibilities

• Manage store, tenant, organisation/department structure, branding, categories and application catalogue.

• Coordinate SSO, roles, access, quotas, secrets, connectors and environment configuration.

• Plan releases, deployment windows, changes, rollback, maintenance and user communication.

• Operate app-submission workflow and ensure approval packages are complete.

• Deliver onboarding, workshops, builder-cohort support and rollout to business units.

• Provide L1 support, analyse logs/APIs/pipeline status and route incidents to the correct owner.

• Coordinate L2 support, defects, patches, upgrades and SLA with Muze.

• Track adoption, lead time, support, reliability, consumption and cost-allocation metrics.

• Manage platform backlog, service improvements and the boundary between standard capability and custom integration.

Qualifications

• At least 5 years in technical product delivery, platform operations, DevOps, application delivery, technical product ownership or application support.

• Software-development foundation with the ability to read code, APIs, logs, configuration and CI/CD pipelines.

• Working knowledge of cloud/container, IAM/RBAC, secrets, connectors and monitoring.

• Experience in release, change, incident, problem and vendor/SLA management.

• Strong requirement, backlog, UAT, rollout, documentation and stakeholder-management skills.

• Ability to interpret platform metrics and improve adoption, service quality and cost.

• Experience with AI-assisted development, developer platforms or internal app stores is an advantage.

• Internal candidates from technical product, delivery, DevOps, support or development backgrounds are encouraged to apply.