Roles and Responsibilities

1. Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
2. Monitor and control delivery performance both of delivery service and cost to sales
3. Build and maintain relationships with suppliers
4. Analyze Members' delivery data to address trending issues resulting in package reships, refunds, and damages
5. Identify problem areas, including restructuring routes to improve operational efficiencies
6. Manage carrier claims in identifying delivery failures
7. Train and develop contract carriers, dispatchers to meet and exceed customer expectations
8. Coordinate with fulfillment centers to implement new strategies and improvement projects for carrier pick-ups
9. Ensure compliance with corporate warehouse policies, procedures and programs

10. 
    Ensure that all work is completed accurately and within established time frame

    
    Other duties as assigned

Key skills

• At least 5 years related logistics and supervisory experience
• Bachelor's degree in business, logistics or similar
• Experience in cost, capacity negotiations
• Experience in the rental, fleet or logistics industry
• Organized team player
• Able to plan and manage time effectively
• Experience influencing and interacting with cross-functional teams=
• Strong analytical skills combined with proficiency in Excel
• Excellent verbal and written communications skills with a high bar for accuracy and detail
• Ability to handle and prioritize when presented with a high volume of engagements
• Strong business acumen with the willingness to act in partnership with management teams

• 
  Availability to work a variety of shifts, including holidays, days, evenings, nights and weekends; travel between branches and regions occasionally