Assistant Manager, Key Account

Key Responsibilities

• Account & Relationship Management
• Assist in managing day-to-day communication with key accounts and partners.
• Support the development and execution of account strategies to achieve revenue, margin, program KPIs.
• Build trusted relationships with account stakeholders to ensure satisfaction and retention.
• Coordinate with regional teams to align account initiatives with CompAsia's business objectives.
• Business Development & Program Execution
• Support in pitching new trade-in, buy-back, and device lifecycle solutions to partners.
• Work closely with Sales Manager/Key Account Manager in contract renewals, program expansions, and upselling opportunities.
• Monitor competitor activities and market trends to provide insights and recommendations.
• Assist in new program setup (e.g., onboarding retailers, launching trade-in promotions, etc.).
• Performance Monitoring & Reporting
• Track trade-in volumes, and program performance against agreed targets.
• Support preparation on business review and monthly performance reports.
• Highlight risks, gaps, and opportunities with proactive recommendations.
• Cross-Functional Coordination
• Liaise with internal teams (Customer Service, Field Coordinators, Online Trade-in, Operations, Pricing, Data & Report) to ensure smooth execution of partner programs.
• Resolve account issues quickly by coordinating with relevant teams.
• Ensure SLAs, compliance requirements, and service standards are met.
• Operational & Administrative Support
• Support in pricing approvals, campaign setup, and marketing coordination for partner promotions.
• Assist in handling partner documentation, contract filing, and program records.
• Maintain CRM and internal tracking systems for account activities.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or related field.
• 3–5 years of experience in Key Account Management, Business Development, or Partnership Management (preferably in Telecom, Retail, E-commerce, or Technology industry).
• Strong communication, negotiation, and relationship-building skills.
• Analytical mindset with ability to interpret sales and operational data.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Ability to work cross-functionally in a fast-paced environment.
• Good command of Thai and English (spoken and written).