RESPONSIBILITIES 

• This position shall be responsible for operation support of the Customer Data Center or Server Room.
• Support the operation and maintenance system that related to datacenter and server room facility.
• Contact and control contractors to implement project/ or improvement project of the Customer Data Center or Server Room.
• Coordinate and engage with pre-sales team, customers, and contractors to implement project and project delivery as per agreed technical specification
• Delivered project on-time, within scope and within budget
• Responsible to sort out and hand over project all documents that relate to Customer
• Responsible for maintenance activity of Data Center Project

Corrective Maintenance (CM)

• Receive and Response to Customers issue or request which is escalated from FTH Helpdesk or Customers
• Identify the types, categories, severity and urgency of the case.
• Provide technical phone support/or remote support to Customers.
• Control logging, follow up and tracking the details until the problem is solved or close case.

Preventive Maintenance (PM)

• Provide schedule plan in advance.
• Make appointments with Customers and Vendors according to plan or allocate a new one incase of an emergency
• Provide summary reports after Preventive Maintenance
• Escalation to a higher level and/or vendor when requires

QUALIFICATIONS

• Male, age not over 30
• Bachelor degree in Electrical Engineering, or IT related fields.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Basic knowledge of
• Computer/Server Hardware,
• Windows operating system,
• MS Office, Microsoft Exchange and Outlook
• Basic TCP/IP, Networking
• Anti-virus software

Special considerations

• Have certain project management experience.
• Have delivery experience in Data Center turnkey projects.
• Have technical background in Data Center solutions and related products, such as civil work, power supply and distribution, UPS, Air Condition, fire extinguishing, and so on. Better have preliminary design capabilities for at least one of these systems.
• Have certification standards that related with Data Center
• Have strong coordination and communication skills, proactive, willing to learn new products and knowledge.
• Able to work during non-office hours to manage and coordinate major project activities
• Good in English communication as a working language.
• Good Troubleshooting skills.
• Customer Service mind.
• Able to work under pressure and time constraint.
• Able to go to customer site and Able to travel upcountry (travel allowance 7 baht/km. If traveling long distances, can reserve a company car.)
   
• Contract: 1 Year (First 4 month for performance evaluation before renew contract)
• Work Place: Interlink(Nation) Tower, Bangna
• Working hours: Monday Friday 08.30 17.30 (Sometime on sat - sun)
• Benefits: SSO, Health Insurance, Health check up