WORK LOCATION : Onsite Olympia Tower & Exchange Tower

Address: 444 Olympia Thai Tower, 9th Floor, Ratchadapisek Road, Samsennok, Huay Kwang, Bangkok 10310

Working Time: Ability to work flexible, Mon-Fri, rotating shifts. 7.00-16.00,8.00-17.00,9.00-18.00.

Benefits: SSO, Health Insurance, Health check up, Bonus 1 month (เมื่ออยู่ครบระยะสัญญา 1 ปี)

RESPONSIBILITIES :
- To support and provide how to resolve the problems on the technical assistances by telephone and remote.
- Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support.
- Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users.
- Escalate the incident which beyond responsibility to Customers authorized person to make the decision such as 3rd. Party.
- Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets.
- Manage 3rd party escalation issues and follow up backlog tickets.
- Manage internal level 2 escalations and co-ordinate with customer.
- Analyst incident data and prepare incident weekly report and monthly report.

QUALIFICATIONS :
- Male or female, 25-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 2 year in service and support of Computer equipment, Infrastructure, IT Service management
- Knowledge in Windows Operating System, Google platform
- Ability to work flexible
- Can communicate in English
- Service-mind and interpersonal skill is a must

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