• Contract: 1 Year (First 4 month for performance evaluation before renew contract
• Location: FTH, Exchange Tower,22nd-23rd Floor, 388 Sukhumvit Road, Klongtoey, Bangkok, Thailand 10110.
• Working time: Shift work. Ability to work flexible, Mon-Fri, rotating shifts. 7.00-16.00,              8.00-17.00,9.00-18.00.
• Benefits: SSO, Health Insurance, Health check up

RESPONSIBILITIES :

• To support and provide how to resolve the problems on the technical assistances by telephone and remote.
• Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support.
• Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users.
• Escalate the incident which beyond responsibility to Customers authorized person to make the decision such as 3rd. Party.
• Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets.
• Manage 3rd party escalation issues and follow up backlog tickets.
• Manage internal level 2 escalations and co-ordinate with customer.
• Analyst incident data and prepare incident weekly report and monthly report.



QUALIFICATIONS :

• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 2 year in service and support of Computer equipment, Infrastructure, IT Service management
• Knowledge in Windows Operating System, Google platform
• Ability to work flexible
• Can communicate in English
• Service-mind and interpersonal skill is a must