About the role

Drive and elevate Bevpro's Operation management to achieve excellence across Productivity, Cost, Quality, Service, and People. Develop strategic management capabilities to grow into a senior Operation leader capable of managing End-to-End Operation in the future.

Key responsibilities

Define Operation direction and plans aligned with business objectives; translate Business Strategy into Action Plans and drive real results

• Analyze performance of each unit and determine improvement guidelines

• Oversee and develop Operation processes from Planning
• Execution
• Delivery
• Service
• Customer

• Connect work across Service, Technician, Refurbishment, Warehouse, Logistics, and Operation Support functions

• Create standards and systems to support business expansion

• Analyze and improve Productivity, Capacity, Utilization, and Service Level

• Reduce losses, lower costs, and increase resource efficiency

• Drive Continuous Improvement, Lean, and Process Improvement initiatives

• Manage and develop teams at Manager, Supervisor, and operational levels

• Develop leaders in each Function for effective management

• Build Accountability and Performance Management systems

• Serve as core resource for solving complex Operation problems with business impact

• Analyze Root Cause and determine Corrective/Preventive Actions

• Make decisions under time, budget, and resource constraints

• Analyze Operation Cost and identify cost reduction opportunities

• Manage Budget and Resource Allocation appropriately

• Understand relationships between Operation Cost, Productivity, Customer Service, and Business Profitability

• Support executive decision-making with data

• Address Operation issues affecting key customers

• Coordinate with Sales, BD, Finance, HR, Engineering, and related departments

• Present problems, situations, and solutions to senior management

• Introduce Technology, Automation, and Data Analytics to develop Operation systems

• Drive transformation from individual excellence to system excellence

• Prepare Process, People, and Technology readiness for company growth

About you

• Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Electronics, Industrial Engineering, or related field; GPA 2.8 or above

• 10+ years of Operation Management experience with Manager-level or equivalent team management experience

• Responsible for Operation across more than 1 Function or End-to-End Operation management experience

• Experience managing diverse teams including Technician, Field Service, Warehouse, Logistics, Customer Service, and Support

• Ability to analyze problems, establish systems, and make decisions based on data rather than intuition

• Business Acumen: understand Revenue, Cost, Productivity, Profitability, and Customer Experience

• Clear track record in Cost Reduction, Productivity Improvement, Process Improvement, or Service Improvement

• Strong Leadership: capable of managing and developing supervisors and large teams through management structure

• Strategic Thinking and Execution Excellence: think big picture and execute details to make plans real

• Proficiency with Excel, Power BI, Dashboard, and Data Analytics for performance analysis and tracking

• Executive-level communication and presentation skills; able to present Business Cases, Performance, and Problem & Solution systematically

• Proficient in MS Office and Microsoft 365; good English communication (TOEIC 600+ considered favorably); valid driver's license; able to travel to other provinces as needed