A career with Berlitz is ideal for people-oriented, motivated individuals who are looking to expand their own horizons.

Customer Service Advisor (Program Advisor)

Responsibilities include:

CUSTOMER ACQUISITION ACTIVITIES

• Handles initial inquiries
• Supports and tracks local marketing activities and promotional events
• Conducts sales activities through enrollment
• Forms and manages groups
• Follows up on unconverted inquiries and inactive customers

CUSTOMER RETENTION ACTIVITIES

• Maintains positive customer relations and ensures customer satisfaction
• Conducts customer orientations
• Ensure optimal Language Center appearance
• Encourages customer re-enrollments
• Schedules lessons for customers and instructors
• Schedules and conducts student consultations and counseling

OPERATIONS

• Enters and manages customer information in the company system
• Prepares invoices, collects customer payments and handles other accounting activities
• Prepares reports and required documents
• Manages material inventory
• Maintains correspondence with customers

Qualifications :

• Bachelor's degree in any field
• 0-2 years of working experience (Fresh Graduate are welcome)
• Good Command of English
• Good command of Microsoft Office
• Good Interpersonal Skills

 Fringe Benefit

• Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance