Job Purpose:

To deliver a seamless and trusted owner experience for Banyan Living by taking ownership of communication, coordination, follow-ups, and administration, ensuring matters are handled efficiently and professionally while upholding Banyan Group's hospitality standards.

Key Result Areas:

• Owner Services & Relations Deliver responsive, professional, and consistent support to Banyan Living owners, building trust and positive relationships.

• Owner Communication & Follow-up Ensure owner enquiries, requests, and commitments are clearly communicated, proactively followed up, and brought to timely resolution.

• Coordination & Issue Resolution Collaborate effectively with cross-functional teams and stakeholders to ensure smooth coordination and efficient resolution of owner matters.

• Records & Information Management Maintain accurate, complete, and up-to-date owner records, databases, documentation, and portfolio information.

• Operational Support & Process Excellence Support efficient daily operations through effective administration, reporting, workflow coordination, and continuous process improvement.

• Banyan Group Hospitality Standards Consistently uphold Banyan Group's hospitality standards across all owner and stakeholder interactions.

General:

Shared Administrative Duties:

• Coordinate TAF, EAF, PR/PO, and ERC processes in line with company procedures.

• Support associate welfare and engagement initiatives.

• Manage office supplies, stationery, and general office requirements.

• Coordinate purchasing and procurement for office and operational needs.

• Facilitate ICT support and basic troubleshooting as required.

• Manage general correspondence and day-to-day office administration.

Key

Qualifications:

Role Expectations

The Administrative Assistant is expected to deliver professional, accurate, and service-oriented support to Banyan Living owners and operations, demonstrating ownership, sound judgement, collaboration, and continuous development while taking on increasing responsibility as required.

Key Qualifications & Requirements

• Strong ownership, accountability, organisation, and attention to detail.

• Confident, approachable, welcoming, and positive personality, with a genuine service mindset.

• Self-motivated, proactive, and solutions-focused, with strong initiative and follow-through.

• Professional and effective communication and relationship-building skills.

• Able to work effectively under pressure, manage competing priorities, and meet tight deadlines.

• Works effectively in a diverse and multicultural environment, respecting different cultures, perspectives, and ways of working.

• Collaborative and adaptable, with the ability to work across functions.

• Committed to continuous learning and staying current with industry trends, technology, and new ways of working.

• Willing and able to learn and apply Banyan Group-approved AI tools to support daily tasks, improve productivity, and enhance service delivery, while strictly adhering to Banyan Group data security, privacy, and information protection requirements.

• Confident in using and learning digital business systems, including owner/property management platforms, booking engines, guest-facing applications, task and project management tools, databases, and reporting systems.

• Able to handle confidential and sensitive information with discretion and in accordance with Banyan Group policies.

• Proficient in Microsoft Office and relevant digital tools.

• Strong written and spoken English; Mandarin is an advantage.

• Consistently upholds Banyan Group hospitality and service standards.