Senior Manager, Business Operations
ที่อโกด้าเซอร์วิสเซส จำกัด
About Agoda
About the Department:
As Manager/ Senior Manager, you oversee key business operations to support stakeholder requirements, manage BAU operations and maintain high process accuracy. You coach and support a team of officers/Analysts, work with internal and external stakeholders to resolve billing, payment and collection issues and ensure consistent adherence to Agoda’s financial and compliance standards.
Job Description:
Business operations Management
- Oversee day-to-day business operations and ensure timely follow-up and resolution of outstanding accounts.
- Deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and turn findings into clear, actionable insights.
- Drive initiatives to automate manual workflows and optimize processes for scale.
- Support issue resolution by partnering with internal stakeholders across functions.
- Drive operational excellence standards across PCRC operations, as needed.
2. Team Leadership & Coaching
- Lead, mentor, and develop officers/analysts to improve capability, performance, and productivity.
- Run regular 1:1s, team meetings, and training sessions to reinforce operational standards, boost team engagement, communicate SOP updates, and address other business needs.
- Set clear performance targets and support the team in achieving monthly, quarterly, and annual KPIs and OKRs.
- Provide ongoing coaching and timely feedback to support development and accountability.
- Foster a results-driven, customer-focused, and data-oriented team culture.
- Ensure team members follow consistent processes, share knowledge effectively, and stay aligned with updated policies and standards.
3. Stakeholder Management
- Partner with internal teams on behalf of PCRC to support business needs and deliverables.
- Proactively communicate with internal stakeholders and establish governance forums to track issues and improvement initiatives, reviewing progress on a regular cadence.
- Engage external stakeholders as needed, including intercompany partners and group companies.
- Escalate critical issues to management with a clear summary of root cause, impact, and recommended actions.
4. Reporting & Analysis
- Prepare regular reports on performance, aging, dispute trends, and key risk areas.
- Analyze operational and dispute data to identify patterns and root causes, and translate insights into process improvements.
- Support audits by ensuring documentation is complete and operations remain compliant with internal controls.
5. Process Improvement & Compliance
- Ensure PCRC operations comply with company policies, internal controls, and applicable financial regulations.
- Own and support updates to SOPs and workflows, and contribute to system enhancements with product and tech teams.
- Drive automation initiatives to reduce manual effort and improve efficiency and accuracy.
- Maintain clear, up-to-date documentation aligned with Agoda’s financial and compliance standards.
Qualifications:
- 8+ years of experience in business operations within a global organization, including 5+ years in a leadership role; experience across multiple geographies is a plus.
- Lean Six Sigma (or related) certification is an advantage.
- Strong leadership and people-management skills.
- Strong analytical skills with high attention to detail.
- Ability to prioritize and manage multiple workstreams in a fast-paced environment.
- Experience operating in high-volume environments with well-defined KPIs.
- Solid understanding of payment operations, banking/credit processes, and accounting principles.
- Strong communication and stakeholder-management skills, supported by an analytical mindset.
Preferred Qualifications:
- Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables environments.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
Disclaimer
ประสบการณ์ที่จำเป็น
- 8 ปี
เงินเดือน
- สามารถต่อรองได้
สายงาน
- บัญชี
- การจัดการ
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
บริษัท อโกด้า เซอร์วิสเซส จำกัด (Agoda) เป็นหนึ่งในแพลตฟอร์มการจองที่พักออนไลน์ชั้นนำของโลก โดยมีความเชี่ยวชาญในการให้บริการจองโรงแรมและที่พักสำหรับนักท่องเที่ยวทั่วโลก เป็นส่วนหนึ่งของกลุ่มบริษัท Booking Holdings ซึ่งให้บริการที่พักหลากหลายประเภท อาทิ โรงแรม รีสอร์ต อพาร์ตเ ...
ร่วมงานกับเรา: At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...
สวัสดิการ
- ทำงาน 5 วัน/สัปดาห์
- ชั่วโมงทำงานยืดหยุ่น
- ส่วนลดพนักงาน
- สมาชิกฟิตเนส
- ฝึกอบรม
- จ่ายค่าทำงานในวันหยุด
- โบนัสขึ้นอยู่กับผลงาน
- จ่ายค่าทำงานล่วงเวลา
- ประกันสุขภาพ
- ลาคลอด

