About the role

Support and maintain server, operating system, virtualization, and infrastructure environments across on-premise and cloud platforms. Monitor system performance, availability, capacity, and health status to ensure stable IT operations.

Key responsibilities

Monitor system performance, availability, capacity, and health status to ensure stable IT operations

• Handle incidents related to servers, operating systems, virtual machines, system services, and infrastructure components

• Perform basic troubleshooting for issues such as server down, service failure, disk full, high CPU/memory utilization, login issues, and connectivity problems

• Execute service requests such as VM provisioning, resource adjustment, account creation, password reset, permission changes, software installation, and agent deployment

• Support patch management activities, including OS patching, security updates, vulnerability remediation, and post-patch verification

• Support change activities such as system configuration changes, upgrades, migrations, maintenance activities, and disaster recovery testing

• Monitor alerts from tools such as SolarWinds, Dynatrace, Zabbix, vCenter, cloud monitoring tools, or other enterprise monitoring platforms

• Support backup and recovery activities, including backup status review, restore coordination, and recovery testing

• Maintain and support basic infrastructure services such as Active Directory, DNS, DHCP, GPO, file server, and user/group management

• Prepare and maintain operational documents such as SOP, runbook, configuration document, system inventory, operation manual, and operation report

About you

• Knowledge of Windows Server and/or Linux administration, including basic OS configuration, service management, log review, and user access management

• Basic understanding of cloud infrastructure and IaaS services such as virtual machines, storage, security groups, snapshots, and monitoring

• Experience in server administration, including CPU, memory, disk, file system, system services, and performance monitoring

• Understanding of Active Directory, DNS, DHCP, GPO, file sharing, user/group management, and permission control

• Knowledge of OS patching, security updates, vulnerability remediation, and system hardening practices

• Ability to use monitoring tools and analyze system alerts, events, logs, and performance metrics

• Basic knowledge of backup and recovery concepts, including backup agent, backup job, restore process, retention, and recovery testing

• Troubleshooting skills for common infrastructure issues such as service down, disk full, high resource utilization, authentication issues, and network connectivity issues

• Understanding of ITSM processes such as Incident, Request, Change, Problem, SLA, escalation, and service reporting

• Ability to prepare technical documentation, SOP, runbook, operation report, and system configuration records