Job Responsibilities

• Answer all online chats regarding product information and general client concerns in a timely and professional manner
• Responsible for all online orders (Lazada/Shopee, own website). Order processing, monitor fulfilment of delivery and product returns
• Coordinate with marketing team to assist in generating pre or post live promoting artworks such as banner 
• Handle customer complaints, provide appropriate solutions and alternatives within designated time limits, and resolve the problem with best solution
• Assist Ecommerce team to ensure all products information such as pricing, promotion, stocks level, layout, and images are up to date and available-to-sell
• Support uploading of product listings including content for various marketplaces such as Shopee, Lazada, as well as the company's e-commerce website
• Check and consolidate orders to warehouse department at the end of the day without errors
• Assist in Returns and Replacements as needed
• Other related operational tasks such as logistics-related matters to ensure smooth running flow for the e-commerce business
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree in Business Administration or related field
• Minimum 1-year experience in Social Media Admin or Customer Service
• Proficient in using Social Media platform (especially Facebook, Instagram, Line, Shopee, Lazada)
• Preferably to have knowledge on v-lookup and pivot table.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities 
• Must be sales enthusiast and passionate about convincing potential customer to purchase our products
• Ability to work in a high-energy, fast paced environment and easily adapt to change
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills