Description:

To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Meets, greets and escorts guests to the room in accordance with the hotel's standards and as assigned.

 Ensures a strict room key control system is implemented at the Executive Floor.

 Approves rebates within the amount parameters as specified by the hotel's policies & procedures.

 Is the custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.

 Functions as Chorus reward Ambassador.

 Coordinates VIP recognition programs.

 Ensures the Team is always up-to-date with the latest and recommends the best outside companies.

 Maintains logbook.

Qualifications:

• Have been in Managerial roles for the minimum of 3 years in hotel industry.
• Excellent verbal and non-verbal English and communication skills
• Able to interact with a wide range of clients, personnel and their demands;

Bachelor or Master Degree in related field.

• Dynamic, hardworking, possess the great service mind and be the role model for people excellence

Education:

Diploma

Years of experience:

3-5

Number of positions:

2