We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.

The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.

You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.

Key Responsibilities

• Provide first-level support for application-related issues,, integration, data, and configuration issues. and service requests

• Monitor application performance and system health (alerts, logs, dashboards)

• Perform incident triage, analysis, and initial troubleshooting

• Escalate complex issues to L3 teams with proper documentation and logs

• Investigate issues using SQL queries, logs, and system monitoring tools

• Execute basic data validation and correction in databases when required

• Follow standard incident management and SLA processes

• Maintain proper documentation of issues, solutions, and known errors

• Participate in on call support or shift rotation if required

Skills & Qualifications

• Bachelor's degree in Computer Science, IT, or related field

• 0-3 years of experience in Application Support / IT Support / Operations

• Basic knowledge of SQL (querying, joins, data validation)

• Basic understanding of system architecture and integration concepts

• Strong analytical and problem-solving skills

• Good communication skills (written and verbal) - English & Thai

• Ability to work under pressure and meet SLA timelines

• Shift-based working setup (depending on the work)

Technical Skills

• Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support

• Monitoring/Logs: Basic log analysis (application/server logs)

• Others (optional but a plus):

• Ticketing tools (ServiceNow, Jira, etc.)

• Experience with Electronic Document Management / Electronic Document Processing systems.

• Experience supporting integrated enterprise applications.