The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman
• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
• A Pullman "school" of leadership, focusing on creativity.

• Overview of duties:
• Reporting to the Front Office Manager. Responsibilities and essential job functions include but are not limited to the following:
• Master the technical skills of the Front Desk Operations
• Learn the tasks and responsibilities of the Guest Relations Officer, Guest Relations Executive and Duty Manager
• Maintain high standards of teamwork with the Front Office Team
• Ensure that department standards are met through guest feedback and monitoring
• Participate, conduct daily briefings and roll calls and training
• Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
• Co-ordinate with Reception and Duty Manager on day to day operations
• Coordinate and participate in meeting and greeting of VIP guests upon arrival
• Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
• Process Improvement Team project and assignments relating to Front Office
• Ensure that safety, health, security and loss control policies and procedures are complied with

• All nationality with a Bachelor's Degree or higher in Hospitality, but he/she still has a student status.
• Highly energetic person who enjoys a challenge.
• Able to do complex assignments requiring interaction with others.
• Able to find short-term solutions quickly to meet an unusual or immediate need.
• Good team player and also be able to work independently
• Sound Computer Knowledge, i.e. well versed with windows, internet explorer and words.
• Knowledge of Fedelio would be of advantage
• Read, write and speak English and spanish fluently
• Good interpersonal and communication skills