Job Title:

Service Design Manager

Role Overview

The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.

Key Responsibilities

Lead product support teams and define support operating models

• Own product incident management, escalation, and resolution

• Collaboration with Product Owners and Engineering on backlog prioritization

• Define SLAs, support KPIs, and service performance reporting

• Drive root-cause analysis and preventive actions

• Oversee release readiness and post-deployment reviews

• Manage stakeholder communication for product issues and risks

Qualifications & Skills

• 7-12 years of experience in product or application support roles

• Strong leadership and stakeholder management skills

• Experience with Agile delivery and DevOps Environments

• Solid understanding of digital products and platforms

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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