Commercial Enablement Principal Specialist (Hospitality)

About the Role

As a Commercial Enablement Principal Specialist (Onboarding & Readiness) is responsible for designing, delivering, and continuously improving global onboarding and readiness programs for Hospitality commercial teams. This role leads the development of onboarding content, collaborates with global and regional enablement managers and adapts programs for local execution in APAC.

A Commercial Enablement Principal Specialist drives program scalability, ROI measurement, and enablement excellence, leveraging Seismic as the central platform for delivery and tracking.

Key Responsibilities

• Global Program Development

• Design and maintain the global onboarding and readiness strategy for Hospitality commercial roles, ensuring alignment with business objectives and transformation initiatives.
• Migrate all onboarding and TRU lessons to Seismic, creating a unified, scalable onboarding experience.
• Develop role-specific onboarding content in collaboration with product, specialist, and regional enablement teams.

• Regional Execution & Localization

• Deliver onboarding and readiness programs locally within APAC, adapting content for cultural, market, and language needs.
• Partner with regional enablement managers to ensure consistent execution and best practice sharing across all regions.
• Measurement & Continuous Improvement

• Establish and track KPIs for onboarding effectiveness, including ROI measurement, engagement, and time-to-productivity.
• Facilitate feedback loops with stakeholders to continuously improve onboarding content and delivery.
• Collaboration & Governance

• Operate within a matrix team, sharing best practices and supporting the governance process for training requests.
• Ensure all onboarding sessions are logged in Seismic for engagement tracking and monthly governance review.
• Innovation & Enablement Excellence

• Lead the creation and rollout of Seismic-based onboarding programs, including certification paths and role play modules.
• Support the development of advanced onboarding and upskilling initiatives as business needs evolve.

Relevant Experience:

• Experience in enablement, onboarding, or L&D program management, preferably in a global or matrixed organization.

• Demonstrated ability to design, deliver and measure onboarding programs at scale.

• Proven experience with enablement platforms (Seismic preferred) and ROI measurement tools.

• Strong understanding of the hospitality industry and commercial functions is highly regarded but not mandatory
• Ability to adapt content for diverse audiences and localize for APAC markets.

• lear and effective communication skills for stakeholder interactions and cross-functional collaboration, with proficiency in English

• This role requires valid and unrestricted work rights in Thailand.

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion