General Description of

Duties and

Responsibilities:

• Lead the deployment, implementation, and maintenance of hardware and application software at customer sites, ensuring system stability, service quality, and operational excellence.

• Engage with customers to understand business requirements, provide technical solutions, manage expectations, and coordinate with internal teams and headquarters to ensure timely issue resolution.

• Provide technical guidance and support for complex incidents, including troubleshooting, root cause analysis, and implementation of corrective and preventive actions.

• Drive continuous improvement initiatives by analyzing system performance, identifying optimization opportunities, and recommending effective technical solutions to enhance service quality and efficiency.

• Manage and coordinate project activities, operational tasks, and service delivery milestones to ensure successful execution within agreed timelines, quality standards, and SLA requirements.

• Support critical incident and problem management by coordinating cross-functional teams, providing expert advice, and ensuring effective resolution of technical issues.

• Provide technical coaching, knowledge sharing, and guidance to junior engineers to improve team capability and technical competency.

• Prepare and deliver project updates, operational reports, risk assessments, and technical recommendations to customers and management.

• Collaborate with internal stakeholders to ensure compliance with company policies, technical standards, and service delivery processes while continuously improving customer satisfaction.

Candidate

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Minimum 6 years of experience in IT infrastructure, system integration, cloud infrastructure, or IT operations, with strong hands-on technical experience.

• Strong experience in Linux and Windows operating systems, including system administration, troubleshooting, performance tuning, and operational support.

• Solid experience in server, storage, virtualization, and cloud infrastructure deployment, administration, and maintenance.

• Proven ability to independently handle complex technical issues, perform root cause analysis, and provide effective solutions in a customer-facing environment.

• Experience in project implementation, system integration, and coordination with cross-functional teams to deliver technical solutions successfully.

• Strong analytical and problem-solving skills with the ability to evaluate technical challenges and make appropriate recommendations.

• Good communication, presentation, and stakeholder management skills with a strong customer-service mindset.

• Good written and verbal communication skills in English.

• Self-motivated, proactive, and capable of sharing technical knowledge, supporting junior engineers, and contributing to team capability development.

• Strong knowledge of one or more of the following technologies is required:

• IP Networking, Switching, and Server Technologies

• Virtualization platforms (e.g., VMware, KVM, Hyper-V)

• Cloud Computing Technologies and Cloud Infrastructure

• Linux (CentOS, Ubuntu), Hypervisor, KVM, OpenStack, Xen

• Windows Server Technologies and Microsoft ecosystem

• Cloud Service Architecture

• Cloud Storage and Backup Solutions

• Cloud Migration Technologies (P2V/V2V) and Disaster Recovery Solutions