Senior IT Solutions Engineer, People & IT support

Why LINE MAN Wongnai

LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people's lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay.

We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchants and over 240,000 riders & drivers. Right now, we're looking for new joiners who want to take ownership, work on meaningful projects, and create real impact at a national scale. Join us in driving our mission to Digitalize Thailand.

Why this Role

This role re-imagines traditional IT operations by positioning you as the team's core

"Builder"

and creator of efficiency tools. Your mission is to transform everyday operational challenges into practical, high-impact automated systems.

Leveraging deep technical expertise, scripting mastery, and modern AI/GenAI applications (such as Gemini Enterprise), you will design and enhance Modern Device Management while developing automation across our entire SaaS and Enterprise Software ecosystem - including UEM platforms, IDPs, Google Workspace, Microsoft 365, Slack and more.

By joining our team, you will step into a role where you can solve complex system integration challenges, drive internal innovation, and elevate both security and operational efficiency at scale.

What You'll Do

Endpoint Security & UEM Architecture

UEM Management:

Lead the administration of Unified Endpoint Management (UEM/MDM) platforms to ensure all laptops and mobile devices are strictly hardened against threats.

UEM Lifecycle Management:

Continuously build, update, monitor, and troubleshoot device configurations. Ensure all changes strictly align with business requirements and company policies.

Policy Enforcement:

Define and enforce robust security baselines (e.g., Disk Encryption, Password Complexity, OS Patch Management) to achieve 100% compliance.

Threat Mitigation:

Configure automated security workflows to instantly detect, alert, and isolate non-compliant or compromised endpoints.

Documentation:

Maintain comprehensive "Security & Admin Guides," documenting configuration baselines, automation workflows, SOP and incident response procedures.

Automation & System Integration

Workflow Automation:

Design, build, and maintain automation scripts and internal bots (using Python, Google Apps Script, Slack Apps) to eliminate manual IT and cross-team workflows.

System Integration:

Develop custom API connectors and Webhooks to seamlessly integrate core work platforms (Okta, Google Workspace, Slack, HRIS) with internal tools for real-time data sync.

System Configuration & Enhancement:

Deep-dive into configuring Okta, Google Workspace, Gemini Enterprise, Slack, and other enterprise SaaS systems to roll out new features and apply to requirements.

Testing & Quality Assurance:

Perform rigorous testing in sandbox environments to ensure automations operate smoothly without disrupting live operations.

Operations & Optimization

Problem Solving:

Analyze and resolve complex technical glitches related to API integrations and scripts.

Performance Monitoring:

Continuously monitor the health, speed, and efficiency of internal scripts, bots, and integration pipelines.

What You'll Need

Education:

Bachelor's degree in Computer Science, IT, Computer Engineering, or a related field (or equivalent practical experience)

Experience:

4-6 years of experience in Software Development, Systems Engineering, IT Automation, or Enterprise Application Integration

Passion for Coding and Scripting

Strong hands-on coding skills in

Python, Google Apps Script, or PowerShell,

along with SQL fundamentals.

APIs & Security:

Expertise in REST APIs, Webhooks, OAuth 2.0, and safe credential handling/secret management.

UEM Expertise:

Hands-on experience administering at least one major UEM/MDM solution (e.g., Jamf, Kandji, Microsoft Intune, Workspace ONE).

SaaS Platforms:

Strong administrative and integration experience with Okta (or similar IdP), Google Workspace, Slack and Enterprise Platforms

Workload & Pressure Management:

Exceptional task prioritization and time management skills. Ability to thrive in a fast-paced, high-pressure environment and effectively manage a high workload.

Mindset:

Strong analytical skills, a passion for building internal tools, and an eagerness to learn and apply emerging technologies (e.g., AI/GenAI tools) to business needs.

What Sets You Apart

GenAI & AI Innovation Mindset:

Strong passion, curiosity, and eagerness to learn and apply emerging technologies (e.g., AI/GenAI tools like Gemini Enterprise, Claude, LLMs) to business needs and modern workplace automation.

Proactive Builder Mentality:

Strong analytical skills with a passion for identifying operational bottlenecks and building internal tools to solve them at scale.

Security-First Automation Vision:

Ability to balance strict security enforcement and endpoint hardening with a smooth, seamless end-user experience across the organization