Day-to-day execution of this position, including Incentive Compensation (IC), Promotional Operations, Sample Operations,

Responsibility will include providing one or more of the following services and support on a Country level depending on the needs of the business:

• Responsible for the operational administration of Sample for the commercial team. To enable this, the person must perform the administrative functions for data loading, processing, managing sample system, coordinating with business, logistic, BT and vendor as well as providing sample reports.

• Responsible for the operational administration of Promotional Materials processes. To enable this, the person must perform the administrative functions for GCMA (GCO system) including training, support all GCMA users and providing promotional material reports. This also include monitoring and tracking all promotional processes to ensure effectiveness and compliance.

• Sample Operations:
• Distribution & Fulfillment: Partner with Logistics and Vendors to manage the distribution of sample orders
• Inventory Management: Execute compliant processes, admin sample system, monitoring and tracking of sample follow with SOP
• Sample Return Processing: Facilitate the compliant processing and destruction of sample returns
• Partner with CO Training to ensure that continuously FF colleagues are trained on Sample systems, processes and SOP
• Collaborate with in-country and cross regional colleagues to share best practices and innovate
• Performance measures:
• Timely and efficient delivery of sample that meet business needs as well as compliance
• Customer satisfaction survey re Sample Ops service
• Promotional Materials Operations:
• Manage Print Production and Purchasing: Manage the print production process for promotional materials. Liaise with agencies, print production suppliers and colleagues to ensure compliant production and purchasing
• Manage Inventory Distribution and Logistics: Responsible for monitoring inventory levels and movement. Liaise with the distribution/logistics supplier to ensure compliant, accurate and timely receiving, shipping and destruction of promotional items
• Metrics and Reporting: Monitor, manage and report on promo ops business processes utilizing KPIs and standard metrics
• Collaborate with in-country and cross regional colleagues to share best practices and innovate
• Performance measures:
• Timely and efficient delivery of promo projects that meet business needs as well as compliance and regulatory requirements
• Customer satisfaction survey re Promo Ops service
• Other CO (SMS) operation:
• Point of contact for CO department
• Provide support for up coming CO project
• To ensure CO database in systems are accuracy, available on time, also maintain CO user accessibility in all application related to CO scope
• Performance measures:
• Overall delivery of solution that meets Pfizer's business needs, on time and within budget
• Alignment with legal / Compliance requirements in region / country

• University graduate or commensurate experience
• Communicable in English
• Commercial experience (preferred minimum 12 months)
• Operational business and process planning (minimum 12 months)
• Experience in application support and/or application administration
• Understanding of field force deployment processes preferred
• Understanding of pharmaceutical marketing & sales processes preferred
• Ability to work in a matrix environment