Junior IT support

Key

Responsibilities

Provide professional support and investigate troubleshoot issues raised by customers.

Priorities and manage many open cases at one time.

Provide prompt and accurate feedback to customers.

Diagnose and troubleshoot technical issues and solve those problems.

Ensure service level agreement is met in both resolution time and quality of update.

Make recommendations for process improvements, where applicable.

Rapidly establish a good working relationship with customers and other professionals, such as Business, developer or partner.

Ensure end-user support and enable resuming normal service.

Effectively communicate information to customers and all stakeholders.

Other duties and projects as defined by your line manager.

Essential

Skills & Prerequisites:

A positive, can-do attitude, who naturally expresses a high degree of empathy to others.

Bachelor's degree in any field with at least 1 year (Junior), 5 years (Senior) experience working in software development or IT-related jobs.

At least 1 year working

experience in Technical Support or IT Support role.

Strong troubleshooting, communication and problem analysis.

Good communication and interpersonal skills.

Ability to handle and perform in stressful situations.

Excellent prioritization

skills, Ability to work under pressure and challenge.

Excellent critical thinking and problem solving skills in a service environment supporting multiple applications.

Good written and verbal English communication skills.

Patient & friendly attitude with excellent interpersonal skills.

Flexible and able to work within a 7/365 shift pattern. (Please note working hours is 10hrs per days on a 5 on 2 off basis.)

Can be work as a team / support over time or shift.