We are a dynamic organization with diversified business units, including hospitality, logistics, office rental, and more. As a subsidiary of SC Asset, SCX plays a vital role in supporting these business units. This role will primarily focus on supporting our hotel business while also contributing to broader IT initiatives across the company.

Key Responsibilities:

• Provide first-line IT support and services to both the corporate office and hotel properties; escalate to vendors as needed.
• Handle daily IT operations in hotels, including network systems, telephone systems, POS, and back-office systems.
• Plan, manage, and maintain the hotel/warehouse’s IT infrastructure including hardware, software, network systems, and servers to ensure smooth operations.
• Manage and participate in IT-related projects such as system upgrades, security enhancements, and new implementations across various business units.
• Assist in developing and maintaining the company’s website to optimize user engagement and support strategic business goals.
• Coordinate with external vendors and internal teams to resolve IT issues and implement effective solutions.
• Report progress and issues to management regularly.
• Perform regular system backups, data protection, and disaster recovery procedures.
• Maintain IT documentation and inventory.
• Assist with IT projects through vendor coordination.
• Aligning to Corporate IT Policies; ensuring that all technology systems, processes, and practices within the organization adhere to its established IT policies and regulations.

Qualifications:

• Bachelor’s degree or higher in Computer Engineering, Computer Science, Information Technology, or related fields.
• Minimum 5 years of experience in IT support or infrastructure roles; hospitality or hotel industry background is a plus.
• Proficient in network systems, IT equipment, and end-user support.
• Familiar with hotel systems such as Comanche PMS, POS, CCTV, and telephony systems.
• Strong project management, communication, and teamwork skills.
• Experience in website development or content management is an advantage.
• Service-minded, solution-oriented, and able to work under pressure.
• Good communication skills.
• Adaptability to work outside of standard hours, including potential availability during holidays for urgent matters or project deadlines.