Job Purpose

Manage & control policy customer payment service members to finish routine with good quality and within SLA for Payment type changing, Accumulate & Withdraw policy benefits, Cash Coupon, Dividend, Maturity, Returning Cheque, Suspense Out Clearing, Un-cash Cheque 10 years for OIC, Medical Check Up Fee and NB Premium Refund / Assignments

Key Responsibilities:

- Monitor & control working result within SLA

• Payment type changing /Accumulate & Withdraw policy benefits
• Cash Coupon, Dividend, Maturity
• Returning Cheque / Suspense Out Clearing / Un-cash Cheque 10 years for OIC
• Medical Check Up Fee / NB Premium Refund / Assignments

- Improve team member capability to be multiple skills

- Provide good service quality of “Customer Payment Service” to customer

- Solve complicated case /complaint with smooth result

- Report working progress / obstacle periodically

Qualifications:

• Bachelor degree in Science or Finance or Related
• Policy Owner Service Skill, Negotiation Skill
• Life insurance experience on life operations or related fields at least 7-10 years or above
• Good communication in Thai and English