Job Purpose

Ensure services provided to Distribution channel by Helpdesk team are smoothly deliverable. Raise or identify the root caused which impact to sale process.

Key Responsibilities:

• Demonstrate Up to Date Operation process to Distribution Helpdesk team to support distribution channel along journey
• Enhance sale journey and ensure that align with FWD’s market conduct and partner sale protocol
• Monitor all report are delivered to counter parties in agree timeline
• Mentor team member to aware of business change and pro-active to prepare preparation
• Supervise team while confront with problem
• Lead the meeting and share concern which related to sale process