Responsibilities:

• Analyze and provide report on buyers' complaints in the area of trust and safety
• Conduct root cause analysis and proposed solution to improve buyers' experience
• Design communication material to improve trust and safety environment
• Responsible in operational excellence in buyer protection

Requirements/Qualifications(must have):

• Knowledgeable in SQL
• Strong analytical and logical thinking
• Strong problem solving
• Excellent communication
• Able to work with team across functions
• Strong execution