Associate, Product Operations- AI

Lazada Bangkok, Bangkok City, Thailand (On-site)

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Team And Role Introduction
Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels. Lazada leverages on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI on several aspects. For example, chatbots alleviates huge volume of service demands from our consumers, AI Translation that help bridging communication from different languages.To meet the increasing demands of daily operations for these customer-facing tools, we need a Product Operations Associate to provide operational support throughout product development lifecycle and ensuring the success across key products from Lazada's e-commerce solutions. Reporting to the Customer Care Regional Product Operations Lead, the Product Operations Associate's job is to improve the buyer experience and retention.

Responsibilities

• Apply data analysis techniques to analyze logs and user feedback to improve resolution rate and customer satisfaction of AI products
• Evaluate quality and correct mistake for AI translation result
• Develop and maintain operational processes for all requirements and enhancements
• Drive initiatives via deep dive analysis, discover user’s patterns to improve the model accuracy.
• Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control
• Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
• Connecting technology, products, operations and other teams to drive for business change
  

Job Requirements
Requirements/Qualifications(must have):

• A well-rounded professional with 2-3 years of working experience relating to product management, product operations or eCommerce operations
• Bachelor's degree in engineering/computing/business/economics from a top university is a plus
• Able to take ownership of business process, identify customer intent
• Strong analytical and problem-solving skills with the ability to use data to make informed decisions
• Familiar with agile methodologies
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
• Strong interest and belief in AI technology
• Fluently in Thai & English written and verbal communication skill is a must