· Define and implement the overall sales strategy aligned with the company’s growth objectives for BPO contact center services.

· Identify high-potential markets, segments, and industries to expand the business portfolio.

· Collaborate with executive leadership to set sales targets and allocate resources effectively.

· Build and maintain strong relationships with C-level executives and key decision-makers.

· Lead negotiations for large, complex deals and strategic partnerships.

· Set performance goals and ensure consistent achievement through coaching and performance management.

· Foster a culture of accountability, continuous improvement, and client success.

· Oversee the development of proposals, pricing models, and RFP responses.

· Ensure the effective use of CRM and sales enablement tools to manage pipeline and forecasting.

· Monitor market trends, competitor intelligence, and industry shifts to inform strategy.

· Work closely with operations, solution design, marketing, and finance teams to deliver compelling and viable outsourcing solutions.

· Ensure a seamless transition from sales to operations through robust implementation planning.