Responsibilities

• Perform customer onboarding process both KYC based on company policy and procedure

• Perform the due diligence on new customer by requesting the KYC information, documentation, review and verification of received documentation based on the company policy 

• Periodically evaluate existing customers according to established company policies and procedures

• Maintain continuous contact with customer via communication channels such as email and phone call in order to keep customer profile updated

• Perform as per company policy in case customer request to increase their daily limit

• Perform daily operational tasks by complying to the company and compliance policy

• Perform any additional tasks in relation to kyc

• Handle all customer queries related to KYC through the KYC support system

• Collaborate with cross function team to improve company product 

About you

• Fluent in both Thai and English

• Bachelor’s degree in any fields

• Excellent communication, explanation, attention to detail and can-do attitude

• Familiar with KYC, AMLO is a plus

• Able to work under pressure and solve problems independently whilst holding strong organizational skills 

• Flexible working hours and able to work shifting along 7 days of the week

• Flexible with working shifts and possibility of working on weekends

Nice to have

• Experience in any of the following industries: Banking, Online Payments, Cryptocurrency, Exchanges, or Trading

• Years of experience in Operation or Contact Centre

• Work experience in a high growth startup or tech company