Job Description

• Develop customer experience strategy and customer journey in accordance with customer insights and behavior analysis
• Identify possible opportunities to improve, analyze, and prioritize customer segments, journeys and areas for optimization and innovation based on quantitative and qualitative data
• Facilitate the discovery and design sessions using various approaches: i.e. journey mapping, VOC and business metrics analysis with internal stakeholders to define simple, effective initiatives to improve customer experiences
• Establish practices and CX tools to manage and ensure business units and touch points to deliver upon customer experience standards

Qualifications:

• Bachelor's degree or higher in Business Administrations, Finance, Engineering, Economics, MIS, or related fields
• At least 3 years of experience in customer experience strategy, consumer insights, or customer project management
• Quick learners and adaptable to working both independently and within a team environment
• Excellent interpersonal, problem solving and time management skills, with the ability to manage multiple and shifting priorities and projects
• Ability to think strategically, high attention to detail, highly organized and self-motivated

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.