Position Summary:

Business Process Improvement, is responsible for leading the bank's efforts in identifying, analyzing, and optimizing business processes across all departments and functions. This role oversees the development and implementation of process improvement initiatives, ensuring operational efficiency, regulatory compliance, and customer satisfaction.

Key Responsibilities

• Process Analysis and Optimization:
• Conduct comprehensive analysis of existing business processes to identify areas for improvement, streamlining, and automation.
• Collaborate with cross-functional teams to understand process pain points, bottlenecks, and inefficiencies.
• Develop and implement strategies to optimize processes, reduce redundancies, and eliminate waste.
• Leverage process mapping, value stream mapping, and other lean methodologies (e.g., 5S, Kaizen, Gemba Walk) to drive continuous improvement.
• Apply Six Sigma principles (Define, Measure, Analyze, Improve, Control) to identify and eliminate process variations and defects.
• Policy and Procedure Management:
• Oversee the development, review, and maintenance of bank-wide policies and procedures.
• Ensure policies and procedures align with regulatory requirements, industry best practices, and organizational goals.
• Collaborate with subject matter experts and stakeholders to gather input and facilitate policy updates.
• Implement standardized procedures for policy dissemination, training, and compliance monitoring.
• Change Management and Training:
• Lead the planning and execution of process improvement initiatives, ensuring successful adoption across the organization.
• Develop and implement comprehensive change management strategies to facilitate seamless transitions.
• Design and deliver training programs to equip employees with the necessary knowledge and skills for process changes, including lean concepts and Six Sigma methodologies.
• Foster a culture of continuous improvement by promoting process excellence and employee engagement.
• Performance Measurement and Reporting:
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of process improvements.
• Analyze data and generate reports to track progress, identify trends, and quantify the impact of process changes.
• Present findings and recommendations to senior leadership and relevant stakeholders.
• Collaborate with technology teams to implement data collection and reporting tools as needed.
• Vendor and Partner Management:
• Manage relationships with external vendors, consultants, and partners involved in process improvement initiatives.
• Evaluate and select appropriate solutions, tools, and methodologies (e.g., lean tools, Six Sigma software) to support process optimization efforts.
• Ensure vendor compliance with bank policies, procedures, and regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field; advanced degree preferred.
• Minimum of 8-10 years of experience in process improvement, operational excellence, or related areas, preferably in the financial services industry.
• Solid understanding of lean methodologies (e.g., 5S, Kaizen, Value Stream Mapping), Six Sigma principles (DMAIC), and other process improvement frameworks.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven leadership and project management skills, with the ability to drive change and deliver results in a dynamic environment.
• Knowledge of relevant banking regulations, compliance requirements, and industry best practices.
• Lean Six Sigma certification (Green Belt or Black Belt) is highly desirable.

HR : Nanthipak (May)

Mobile Phone:

08•-••••978

Email

• @lhbank.co.th