Key Responsibilities

• Support the preparation and distribution of daily, weekly, and monthly business reports for the Collections Department.
• Assist in maintaining and updating regular and ad-hoc reports to ensure data accuracy and reporting consistency.
• Support data extraction, consolidation, and validation activities from multiple data sources.
• Perform report administration tasks including scheduling, report tracking, and documentation management.
• Coordinate with internal stakeholders to collect reporting requirements and follow up on business requests.
• Assist in maintaining automated reporting processes and support continuous improvement initiatives.
• Prepare basic dashboards and data visualizations to support operational monitoring and performance tracking.
• Support performance reporting for collectors, including report preparation and data compilation.
• Maintain reporting templates, standard operating procedures (SOPs), and reporting documentation.
• Assist the MIS team in investigating data discrepancies and supporting issue resolution.
• Support incentive calculation preparation and administrative activities for Collections programs.
• Perform other administrative and reporting support duties assigned by the team.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Statistics, or related fields.
• 1–3 years of experience in MIS Support, Reporting Support, Data Administration, Business Support, or related functions.
• Familiarity with reporting tools and databases such as SQL, SAS, Power BI, Tableau, Microsoft Access, and Excel.
• Strong Excel skills (Pivot Table, VLOOKUP/XLOOKUP, data cleansing).
• Basic understanding of data reporting, dashboard preparation, and data validation.
• Good coordination and communication skills with cross-functional teams.
• Detail-oriented with strong organizational and time management skills.
• Ability to manage repetitive operational tasks while maintaining accuracy.