Location: Head Office : RAMA3, Hybrid Work Onsite 2 Days/Week

Job Purpose

We are seeking a motivated Junior Application Support Engineer to ensure the stability, performance, and reliability of business-critical systems. This role supports production issue resolution and collaborates with Development, Infrastructure, Business, and third-party teams to maintain smooth operations.

The ideal candidate has strong analytical and troubleshooting skills, with the ability to investigate production issues and contribute to continuous system improvement.

Job Description / Responsibilities

• Support incident management and assist in troubleshooting production issues; participate in Root Cause Analysis (RCA) and help implement preventive actions to reduce recurring incidents.
• Support the defect management lifecycle, including defect triage, tracking, and analysis to drive continuous improvement.
• Monitor application performance and system health using tools such as Dynatrace, and work with development teams to improve system reliability.
• Support troubleshooting and data analysis using SQL, including ad-hoc data fixes when required.
• Collaborate with teams to ensure stable operations, support system releases, user manuals, and maintain documentation.
• Participate in knowledge sharing and continuously develop technical skills and best practices.
• Effectively handle multiple tasks and work under pressure while maintaining quality.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related fields.

• 1–3 years of experience in Application Support, Production Support, or related roles.

• Knowledge of Cloud platforms; AWS knowledge is a plus.
• Familiarity with Linux/Unix operating systems.
• Familiarity with relational databases and SQL.
• Strong problem-solving and analytical skills.
• Good communication and collaboration abilities.
• Ability to work under pressure in production environments.
• Strong sense of ownership and accountability.
• Good English communication skills.

Please note that we will get in touch with shortlisted candidates only.

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