Job Summary

Deliver exceptional customer service and drive sales performance in a True Branding shop. Ensure accurate transaction handling, compliance with company standards, and maintain a positive brand image while supporting operational processes.

Job Responsibilities* Customer Service Excellence Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues Explain complex telecom concepts in simple terms and resolve basic technical problems (e.g., SIM activation, device/promotion inquiries, after-sales handling). Sales & Revenue Generation Recommend mobile packages, internet & True Vision plans, and devices based on customer needs. Perform up-selling and cross-selling to meet assigned KPIs and sales targets Product & Service Knowledge Maintain up-to-date knowledge of mobile plans, fiber internet & True Vision, promotions, and device contracts. Understand policies on contract terms, penalties, and number portability. System & Documentation Management Operate front-office systems for activations, price plan changes and after-sales handling. Verify customer documents (ID, signatures) and ensure legal compliance in contracts. Handle payments accurately via cash, card, QR systems or True App. Inventory & Operational Support Check stock accuracy for devices, SIM cards, and accessories Execute daily store opening and closing procedures while ensuring strict compliance withequipment safety standard. Work Under Pressure & Team Collaboration Manage high customer traffic during peak periods while maintaining service quality. Coordinate with team members to achieve shop targets and ensure smooth shift handovers.

Qualifications