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Skills:

Procurement, Risk Management, Negotiation

Job type:

Full-time

• Oversee all aspects of operations for Bangkok Office.
• Ultimate responsibility of the Executive Assistants, Business Support Executives, Facilities Management and Office services.
• YOU'RE GOOD AT.
• Operations Ensure all aspects of office operations work smoothly. This includes implementing best inclass processes for all aspects of operations so that office run smoothly from supplymanagement to safety and security.
• Oversee the procurement process for the office. Establish, periodically update andmaintain the database of approved suppliers working with Business Support Executives.Ensure risk management process that has been established for supplier management isfollowed.
• Recommend to Global Procurement, local hotels for negotiation for global competitiverates annually.
• Negotiate and build relationships with key suppliers to ensure best price, quality andservice levels (e.g. car hire, airlines etc).
• Carry out semi-annual inspections of office premises to establish condition of office andwhether any refurbishments or repairs are required.
• Where there is a major fit out of an office space, oversee all aspects of the fit out includingworking with Office Head to establish fit out configuration, plan and timetable to deliver.The detailed plan would include liaising with Global Real Estate on lease renewal and spacemanagement.
• Safety & Security
• Ensuring compliance with Global Security & Safety Standards. This includes but is not limited to ensuring that Emergency Readiness Standards are kept up-to-date. Participating in the Incident Response Table Top exercise twice a year and being an active member of the local IRT.
• Management of Executive Assistants (EA).
• A key role of the Operations Team Lead is to ensure excellent support is provided to Senior Leadership Team i.e. Managing Director & Partner (MDP), Partners, Principals and BST Directors. This includes the following: Periodic review of capacity needs based on headcount projections for Senior Leadership Team.
• Ensure proper allocation of EA to the Senior Leadership Team.
• Ensure proper EA back-up matrix.
• Acting as a coach / mentor as necessary to Executive Assistants to assist them grow in the role.
• Provide mid-year and year end feedback to Executive Assistants based on feedback from the stakeholders that the Executive Assistants support.
• Facilities and Meeting Management
• Facilities and Meeting Management involves ensuring the office facilities are always in working order to the level expected of a BCG office. Meeting Management involves ensuring all major events (EBM, Leadership and Management Team meetings, senior leadership visits, All Hands and such events) are properly managed.
• Facilities management Implement processes including checklists (which Business Support Executives will execute) where specific checks are carried out daily especially for meeting rooms to ensure all equipment are working and rooms are properly set up for meetings and discussions.
• Ensure (with Business Support Executives) that pantry and other office supplies are sufficient for consumption by employees.
• Ensure compliance with safety and security standards including but not limited to updating Emergency Protocols.
• Meeting management
• Oversee arrangements when meetings are hosted by office. This would include but is not limited to appointing Persons-In-Charge (PIC, typically Senior Executive Assistants and Business Support Executives) to be the on the ground support for meetings; briefing them including preparing / reviewing meeting checklist, negotiating with hotel on rates, services to be provided and etc.; anticipating potential issues and how to deal with them (i.e. have a Plan B).
• Budgeting
• Prepare annual budgets and quarterly budget review for all line items that come under the purview of the Operations function and monitor actual spend against budgets, recommending course of action to take if actuals are ahead of budget.
• Real Estate Work with the Global Real Estate team to ensure capacity needs are met.
• Manage seating arrangements for a fast-growing business including being creative in designing options for staff and implementing agreed strategies.
• Work with real estate vendor during renewal of leases to ensure the company gets competitive renewal rates.
• Assist in fit-out project as and when required.
• Special Projects
• From time to time the Operations Team Lead will be required to assist in Special Projects. This will be defined by the SEA Operations Director with input from the Office Lead and other Functional Directors.
• YOU BRING (EXPERIENCE & QUALIFICATIONS).
• Self-motivated individual who has 10 to 15 years' experience of which at least 5 years is in the
• Supervisory level. The individual will be expected to work with a diverse group of individuals and able to multitask and respond in a fast-moving environment.
• Key skill sets required are as follows: Excellent oral and written communications. Should be able to present to a senior group of leaders.
• Has managed complex teams in a professional services organization or in an organization which has demanding customer satisfaction levels.
• Has experience in managing EA team as well as with the office procurement process.
• Experience in managing facilities or large events preferred.
• Has a friendly disposition but also able to be firm when necessary.
• YOU'LL WORK WITH.
• Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

Skills:

English

Job type:

Full-time

• Welcome the customers and provide information.
• Coordinating with the various departments to provide customers with more convenient services.
• Coordinating with outsource service, Event preparation staff.
• Oversee and facilitate all aspects of the Thailand and foreign customers in TRUE ICON HALL and Event.
• Bachelor's degree in MICE / Hotel Management, Humanities, English.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work 6 days per week in shift time.8 working hours + 1 hour break per day.
• 2 Shifts (09.30 - 18.30 and 13.30 - 22.30 Hrs.).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.

Experience:

No experience required

Skills:

Service-Minded, Fast Learner, English

Job type:

Full-time

• Handles initial inquiries.
• Supports and tracks local marketing activities and promotional events.
• Conducts sales activities through enrollment.
• Forms and manages groups.
• Follows up on unconverted inquiries and inactive customers.
• CUSTOMER RETENTION ACTIVITIES.
• Maintains positive customer relations and ensures customer satisfaction.
• Conducts customer orientations.
• Ensure optimal Language Center appearance.
• Encourages customer re-enrollments.
• Schedules lessons for customers and instructors.
• Schedules and conducts student consultations and counseling.
• OPERATIONS.
• Enters and manages customer information in the company system.
• Prepares invoices, collects customer payments and handles other accounting activities.
• Prepares reports and required documents.
• Manages material inventory.
• Maintains correspondence with customers.
• Bachelor's degree in any field.
• 0-2 years of working experience (Fresh Graduate are welcome).
• Good Command of English.
• Good command of Microsoft Office.
• Good Interpersonal Skills.
• Fringe Benefit.
• Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance.