เงื่อนไขการค้นหา

ทักษะ:

Microsoft Office, CSS, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Risk Management, Compliance, Legal

ประเภทงาน:

งานประจำ

• As the most senior P&S representative, lead the Country P&S- Thailand leadership team to deliver the business imperatives. Consisting of HSE, quality, planning, logistics, import and customs, customer service, CP FPP, seeds operations (if applicable partially), and procurement. Ensure coherence between country and functional based plans and activities. Reports to Asia P&S Head (solid line) and Country GM (dotted line).
• As a key member of the Country Leadership Team (CLT) and capability owner for P&S in ...
• Act as an equal business partner to the Country Commercial teams with the aim of assuring an effective integration of Regional P&S activities into the delivery of commercial strategies within the country Thailand, whilst serving as the primary voice of the country and customer to the wider P&S Function.
• Member of the Country Leadership Team (CLT) representing P&S.
• Participates in the formation and transformation of country strategy, business policy and objectives.
• Contribute to the growth of the country business through support in implementing supply chain, sourcing and production and seeds operations concepts and strategies.
• Improve supply chain digitalization; bring relevant information to assist in decision making.
• Build a supply chain roadmap to identify strategic initiatives for next 5 years.
• Enhance customer touch points for positive experiences.
• Advise the CLT on the impact of strategic and day-to-day supply and business decisions and propose actions Problem solve P&S or related issues regardless of root cause and liaise with the wider P&S to the benefit of country priorities.
• Benchmark and aim to be the # 1 P&S organization vs industry competition in the respective country.
• Represent the P&S function in the country risk management committee, ensuring key P&S risks are recorded and managed.
• Directly lead Supply team.
• Improve the team s capability and develop leaders for the future.
• Drive change to enhance forecasting; supply intelligence, customer connect and channel visibility.
• Responsible for HSE, quality, demand planning, security and replenishment of supply, total cost of supply, inventory and risk management, S&OP, logistics, order management, import and customs and related Supply activities.
• Oversee the Country S&OP processes and support of the commercial review process.
• Co-ordinate Budget and Financial Plan preparation (ensuring realism & consistency) based on thorough assessments of forecast, economics, products, opportunities and resources.
• Ensure the business s assets are safeguarded by the development and effective operation of DOA and procedural supply controls.
• Ensure country assets operate to Global Supply standards and meet all applicable legislative requirements.
• Meet the requirements of the company and external regulatory bodies for the provision of supply and financial information both at a local and international level.
• Ensure systems are in place to track compliance on Governance issues, e.g. Code of Conduct, Business Practices and other directives provided by Syngenta Regional and Global management.
• Represents the business on supply matters, internally and with external bodies (e.g. Auditors, Tax authorities, contractors, customers etc.) to meet statutory and legal requirements.
• Monitor and challenge supply performance against Country / Regional / Global KPI s.
• Region.
• As a member of the Asia CU P&S Leadership Team, plays an active role in designing, transforming and implementing the regional P&S strategic priorities, aligned with the Country Leadership Team, and processes aligned with global functional strategies, at a Regional & Country level.
• Knowledge, Experience & Capabilities.
• 15+ years of experience leading a team covering Planning, Procurement, Logistics, HSES; Quality, Demand Management, & Customer Service, preferably in a multinational Matrix organization.
• AI and ML based Digitalization Knowledge specially in planning space.
• Team acceleration and development.
• Leadership skills.
• Customer interaction experience.
• In Depth P&S knowledge.
• Driving big transformation.
• Relevant business degree.
• Technology and automation knowledge.
• Financial skills; understands cost/benefit ratio; payback; NPV.
• Sound understanding of logistics, planning and supply chain management in a multinational organization.
• Good knowledge of Global P&S Standards and Strategies.
• Understanding of Thai language will be preferred.
• Critical technical, professional and personal capabilities.
• Enterprise Leadership capabilities: ability to transform.
• Project Management Skills.
• Proven track record of improving processes.
• Customer centric.
• Creative and proactive approach with good analytical skills.
• S&OP understanding, strategic product planning, forecasting knowledge.
• Business & market knowledge, Financial & systems awareness.
• Change and transformation.
• Influence.
• Strategic thinking.
• Additional InformationSyngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, colour, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.