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āļāļąāļāļĐāļ°:
Teamwork, Excel, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Responsible for hotel settlement work in Thailand and Southeast Asia through phone calls, emails, etc. Address hotel s inquiries and follow up on dispute booking orders.
- Assess financial risks to minimize bad debts and ensure the fund transaction make on time and accurately.
- Maintain the relationships between BUs and hotels to enhance service quality.
- What you'll Need to SucceedBachelor's degree or higher, preferably with customer service experience.
- Native proficiency in Thai, and excellent reading, writing, and speaking abilities in both Chinese and English.
- Strong communication and coordination skills, as well as a high sense of teamwork.
- Ability to possess and analyze data, sensitive on figures, logical thinking and good skills of Office software (Excel, PowerPoint and Word).
- Why Trip.com Group.
- We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
- Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
- Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
- Find out more job opportunities at https://careers.trip.com
- Have a good trip, and see you soon!
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļŠāļāļąāļāļŠāļāļļāļ Project Manager āđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļēāļāļĢāļ°āļāļāļāļēāļāļēāļĢ (Electrical, Mechanical, Fire Protection āđāļĨāļ°āļĢāļ°āļāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ) āļĢāļ§āļĄāļāļķāļāļāļēāļāđāļāļĢāļāļŠāļĢāđāļēāļāđāļĨāļ°āļŠāļāļēāļāļąāļāļĒāļāļĢāļĢāļĄāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļĢāļ°āļāļ.
- āļāļĢāļ§āļāļŠāļāļāđāļĨāļ°āļāļīāļāļāļēāļĄāļāļēāļāļĢāļ·āđāļāļāļāļ āļāļēāļāļāļĢāļąāļāļāļĢāļļāļ āđāļĨāļ°āļāļēāļāđāļāļīāđāļĄāđāļāļīāļĄāđāļāļāļēāļāļēāļĢāđāļāļīāļĄ (Renovation / Retrofit).
- āļāļĢāļ§āļāļŠāļāļāđāļāļ Shop Drawing, āļ§āļąāļŠāļāļļ āđāļĨāļ°āļāļēāļāļāļīāļāļāļąāđāļāļāļāļāļāļđāđāļĢāļąāļāđāļŦāļĄāļēāđāļŦāđāđāļāđāļāđāļāļāļēāļĄāđāļāļāđāļĨāļ°āļĄāļēāļāļĢāļāļēāļ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļĢāļ°āļŦāļ§āđāļēāļāļāļēāļāļĢāļ°āļāļ MEP, āļāļēāļāđāļāļĢāļāļŠāļĢāđāļēāļ āđāļĨāļ°āļāļēāļāļāļāđāļāđāļāļ āļēāļĒāđāļ āđāļāļ·āđāļāđāļŦāđāļāļēāļāļāļģāđāļāļīāļāđāļāļāļĒāđāļēāļāļĢāļēāļāļĢāļ·āđāļ.
- āļāļĢāļ§āļāļŠāļāļāļāļļāļāļ āļēāļāļāļēāļāļĢāļ°āļāļ āđāļĨāļ°āļŠāļāļąāļāļŠāļāļļāļāļāļēāļĢāļāļāļŠāļāļ āļāļĢāļ§āļāļĢāļąāļ āđāļĨāļ°āļŠāđāļāļĄāļāļāļĢāļ°āļāļāļāļēāļāļēāļĢ (Testing & Commissioning).
- āļāļąāļāļāļģāļĢāļēāļĒāļāļēāļāļāļ§āļēāļĄāļāļ·āļāļŦāļāđāļēāđāļāļĢāļāļāļēāļĢ āđāļĨāļ°āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļ Project Manager āđāļĨāļ°āļāļđāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļīāļāļāļēāļāļĢāļĩ āļŠāļēāļāļēāļ§āļīāļĻāļ§āļāļĢāļĢāļĄāđāļāļĢāļ·āđāļāļāļāļĨ āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāđāļāļāđāļē āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļēāļāļĢāļ°āļāļāļāļēāļāļēāļĢ āļāļēāļāļēāļĢāđāļāļīāļāļāļēāļāļīāļāļĒāđ āļŦāļĢāļ·āļāđāļĢāļāđāļĢāļĄ āļāļĒāđāļēāļāļāđāļāļĒ 10-15 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāđāļāđāļēāđāļāļĢāļ°āļāļ MEP āđāļĨāļ°āļāļēāļāļāļĢāļąāļāļāļĢāļļāļāļĢāļ°āļāļāļāļēāļāļēāļĢāđāļāļīāļĄ (As-built / Retrofit).
- āļĄāļĩāļāļąāļāļĐāļ°āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢ āļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļāļģāļāļēāļāļĢāđāļ§āļĄāļāļąāļāļŦāļĨāļēāļĒāļāđāļēāļĒāđāļāđāļāļĩ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļĢāļāļāļēāļĢ Renovation / Retrofit āļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
āļāļąāļāļĐāļ°:
Energetic, Work Well Under Pressure, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Answer all incoming calls in a friendly, energetic, and efficient manner.
- Obtain the necessary information from guests to input reservations.
- Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
- Providing solutions and recommendations.
- Offering a personalized and customized reservations experience.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
- E mails handling for Reservations and Customer service activities.
- Other related duties could be assigned as needed.
- āļāļļāļāļŠāļĄāļāļąāļāļīThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
- Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
- Effective in following and achieving department sales goals.
- Computer literate in Microsoft Window applications required.
- Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Flexible working hours.
- āļāđāļāļĄāļđāļĨāđāļāļīāđāļĄāđāļāļīāļĄOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- Why work for Accor?.
- We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
- Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Do what you love, care for the world, dare to challenge the status quo!.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
8 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Swift, Assurance, English, French
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
- Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
- Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
- Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
- Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
- Key input goals.
- Regional escalation framework and resolution protocols.
- Quality audit program and training roadmap.
- Monthly and quarterly performance reports with actionable insights.
- Hotel satisfaction improvement plan.
- Strategic relationship management framework.
- Key output goals.
- Reduction in escalation volume and resolution time.
- Improvement in first-contact resolution rates.
- Increase in hotel satisfaction scores.
- Decrease in recurring technical issues.
- Strengthened stakeholder engagement and trust.
- Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
- At least 8+ years experience in technical account management or similar role.
- Proven experience in escalation management and quality assurance.
- Experience working with luxury hotel brands and high-touch service environments.
- Strong background in stakeholder management and relationship building.
- Experience in training and guiding support teams.
- Excellent communication and relationship management skills.
- Strong analytical and problem-solving abilities.
- Customer-centric mindset with focus on service excellence.
- Ability to work effectively in cross-functional environments.
- Fluency in English (required) and additional languages is beneficial French(FR).
- Additional Information This position is based in Bangkok.
- The role involves global collaboration, requiring flexibility to accommodate time zone differences..
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
2 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Automation, Teamwork, Microsoft Office, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Responsible for financial-related work for overseas hotels, ensuring that the financial team's work is carried out in a timely, accurate and secure manner;.
- Commitment to improving the overall financial service experience and satisfaction for all properties;.
- Create & facilitate the accomplishment of the team s OKRs;.
- Promote the optimization of internal operational and system processes, and enhance the automation rate of financial activities;.
- Base in Thailand, overseeing the management and construct of the financial team, reporting to Headquarter in China.
- What you'll Need to SucceedFull-time bachelor degree or above, with more than two years of work experience;.
- 3-5 years adn above team leading experiences.
- Native-speaker of Thai, with proficiency in Chinese & English reading and writing, and skilled in oral Chinese & English;.
- Solid interpersonal skills, with excellent teamwork spirit;.
- A good level of statistical and logical analysis capabilities, and familiar with the use of Microsoft Office.
- Why Trip.com Group
- We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
- Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
- Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
- Find out more job opportunities at https://careers.trip.com
- Have a good trip, and see you soon!
āļāļąāļāļĐāļ°:
Public Relations, Accounting, Energetic, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- The F&B Guest Relations Manager will support Restaurant Managers in planning, organizing, controlling and directing the work of Hostess team and Restaurant Reservations team, ensuring guest satisfaction.
- Coordinate and make sure all VIP and Hotel Guests special requests are handled efficiently and accurately.
- Provide full assistance to guests concerning general queries all the restaurants.
- Professionally collecting information about guest preferences, special conditions, food allergies, main purpose of the guests, etc.
- Respond to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
- Obtain familiarity with restaurant policies and procedures about training, safety and security.
- Understanding all outlet layouts and table/ floor plans.
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Provide knowledge and skill training to the team both on the job and classroom training.
- Attend regular operational meetings to ensure effective coordination and cooperation between departments.
- Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- Requires ability to operate computer equipment and other food & beverage computer systems.
- What You Will Bring.
- One to two years previous experience as an Assistant Outlet Manager in Food & Beverage outlet is preferable.
- College education or equivalent experience;.
- Previous employment experience in a similar position with other luxury Hotels will be an added advantage;.
- Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
- Requires ability to operate computer equipment and other food & beverage computer systems.
- Requires reading, writing and oral proficiency in the English language.
- Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
- Positive attitude with a generous and uplifting team approach.
- Ability to proactively anticipate and prioritize the needs of the guest.
- Energetic and professional approach to his/her craft.
- Fluency in Thai and working proficiency in English are essential requirements.
- Join Our Team.
- Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
- What to expect: You will .
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
- The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
āļāļąāļāļĐāļ°:
English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Programs and directs activity options, as well as dining, shopping and other attractions, in order to create an unsurpassed luxury resort guest experience.
- Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assures that Concierge Staff is well versed in activities with appropriately updated information through maintaining close contacts with vendors in the area.
- Interviews, trains and schedules the Concierge staff, as well as conducts performance evaluations and corrective interviews as needed.
- Responds properly in any resort emergency or safety situation.
- Works harmoniously with Front Desk, Reservations, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
- Candidates must have a firm knowledge of the local market and speak Thai as well as being fluent in English. Must have the right to work in Thailand.
- Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
- What You Will Bring.
- Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
- Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
- Previous pre-opening experience is a plus.
- Candidate should hold valid work authorization for Thailand.
- Join Our Team.
- Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service.
- Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
- What to expect: You will .
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
- Operations - Assistant Department Head.
- The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
āļāļąāļāļĐāļ°:
Compliance, Excel, Opera
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Own identifying and implementing the most profitable pricing structures for B2C and B2B rates tailored to MEA APAC markets, enhancing revenue growth and ensuring consistency in adoption.
- Lead the migration of MEA APAC hotels to Continuous Pricing and champion further adoption of Linked Products, in preparation of ACCOR s significant CRS transformation to Amadeus CRS.
- Act as the primary guardian of rate architecture, integrity and consistency across M ...
- Lead the implementation of the Global/Regional/Brand offers in coordination with the Data Loading team to ensure seamless implementation across hotels in MEA APAC. Ensure all promotional materials and pricing structures are effectively communicated and executed and our sales are live on Day 1.
- Develop, issue, and enforce comprehensive pricing guidelines for MEA APAC hotels during the roll-out and adoption of new B2C or B2B pricing projects and initiatives, also but not limited to, cascading and deployment of global pricing project initiatives.
- Manage the successful transition to the Accor Central Reservation System (ACRS) for the MEA APAC region, ensuring smooth data migration, system adoption, and effective utilization of new functionalities related to pricing.
- Continuously monitor and analyze competitor pricing architecture and strategies, to inform and adjust Accor's pricing approach.
- Qualifications Proven experience in corporate RM/Pricing or senior Hotel DORM with strong analytics mindset, must have strong knowledge or Accor rate architecture and applications (non-negotiable given skill requirements of legacy systems).
- Strong understanding of B2C & B2B pricing strategies, offer management, and distribution channels.
- TARS knowledge, high level of proficiency in Excel with ability to translate raw data into actionable strategies. IDeaS RMS and Opera PMS is preferred. Excellent project management skills; ability to lead complex initiatives.
- Natural communicator with strategic thinking and strong operational execution mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Additional Information Develop your talent through Accor s learning programs.
- Opportunity to grow within your property and across the world!.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- During the pre-opening, support Bell Captain in creating a fundamental for daily operation in Bellman area.
- Maintain a smooth and efficiency for daily operation in his respective areas including Bellman, Doorman, Valet Parker and Lobby/ Door greeter.
- Greets guests and escorts them to their rooms, delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
- Maintains proper records of deliveries and pick-ups.
- Provides an arrival guests with room orientation once delivery guests luggage.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Greets all guest passing through lobby and offers them assistance in all aspects.
- Having a valid driving license and to be able to drive all type of vehicles.
- Complies with Four Seasons Rules and Standards of Conduct as in Guest Handbook.
- Responds to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices.
- Works harmoniously and professionally with co-workers and he directly report to Bell Captain.
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
- Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- Stores and retrieves guest luggage and packages.
- Non-Essential Functions.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge desk. Door greeter and lobby coverage,.
- Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Join Our Team.
- Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
- What to expect: You will .
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Acts as a Shift Leader managing the daily operations of the Residential Front Office.
- Checks daily shift checklists to making sure to complete all tasks at the end of each shift.
- Assist Concierge Supervisor in planning the staff roster.
- Assist with the Residential On-boarding process.
- Ensures that all financial and credit procedures are followed. Supports Concierge Supervisor in following up on credit issues with Credit Manager.
- Supports Concierge Supervisor in following up on overdue utilities payment and assessment fees.
- Actively manages Housekeeping and Engineering A la Carte Services.
- Takes action in all matters related to the safety, security, satisfaction and well-being of residents and employees.
- Responds to residential complaints from all residential areas.
- Handles all resident interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
- Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assists retrieval of resident s vehicles if requested.
- Manages and provides access to the building(s) and units with all vendor/contractor/ homeowners service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners service providers. Controls entry doors and elevator/lift access.
- Maintains security and restricts access to non-authorized individual during overnight hours.
- Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
- Updates homeowner profiles with any relevant information.
- Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing.
- Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
- Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over.
- Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
- Works harmoniously and professionally with co-workers and supervisors.
- Works closely with Housekeeping team when scheduling and organizing A La Carte Services.
- Works closely with Engineering team when scheduling and organizing A La Carte Services.
- ADDITIONAL RESPONSIBILITIES.
- Assists Guest Service Attendants with responsibilities and duties in their absence or due to heavy volume periods.
- Works closely with hotel/resort night shift to ensure the general security of the building.
- Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.
- Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences, and is also able to work in all shifts including night shift.
- Visa sponsorship is not available for the role. Only successful candidates will be contacted.
- What You Will Bring.
- Candidates with a passion for excellence, expertise in Residential Concierge and proven leadership experience are invited to apply for a career with Four Seasons.
- Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
- Previous pre-opening experience is a plus.
- Candidate should hold valid work authorization for Thailand.
- Join Our Team.
- Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
- What to expect: You will .
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- During the pre-opening, support Chief Concierge who is a hotel champion for the launch of concierge KEY software program and establish the system for Hotel before further utilizing.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices.
- Processes parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Works harmoniously and professionally with co-workers and he/she directly report to Assistance Chief Concierge.
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
- Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- Stores and retrieves guest luggage and packages.
- Utilizes a variety of internal software programs to accurately input special arrangements the guest has made and to assure proper billing.
- Non-Essential Functions.
- Assists with responsibilities and duties in the absence of Concierge leaders or due to heavy volume in the areas of the Bell stand, Front desk. Door greeter and lobby coverage,.
- Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
- Join Our Team.
- Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bangkok at Chao Phraya River provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
- What to expect: You will .
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
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