เงื่อนไขการค้นหา

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Problem Solving, Teamwork

ประเภทงาน:

งานประจำ

• Deploy the continuous improvement (CI) goals and strategies by applying the Improvement principles, systems, methods and tools for the operation and support functions in the organization.
• Contribute to the yearly CI activities execution plan and ensure that project goals are met.
• Work closely with key business stakeholders to build a CI environment to support a change management program.
• Participate in and/or lead the management gemba ( go and see ) activities.
• Participate in and/or co-lead the site/function CI Committee.
• Facilitate the adoption and measurement of the Systematic CI Framework Standards.
• Facilitate lean and process improvement based CI workshops to drive ideas and solutions.
• Facilitate improvement opportunities external to the site/function (as required). This may involve the delivery or training and/or kaizen facilitation at external organizations outside Celestica + other sites in the Celestica network that need help + global support functions within Celestica.
• Collaborate with regional and corporate CI teams for the Continuous Improvement activities execution.
• Work closely with all area owners to create a culture of continuous improvement.
• Drive new ideas and improvement solutions with all area owners and share good practices between customers, departments, sites and functions.
• Champion the Reward and Recognition programs to motivate all employees.
• Lead large projects that involve solving complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors to reduce/eliminate variation and/or waste.
• Support value stream improvements and/or transformation efforts. Provide subject matter expertise on an as needed basis. Provide training for CI for Employees and CI for Leadership certifications and Lean Green Belt and Six Sigma Green Belt certifications, if applicable.
• Work to achieve Lean Black Belt and Six Sigma Black Belt certifications.
• Knowledge/Skills/Competencies.
• Proven competency to deliver training, facilitate kaizen events and drive business results through application of CI methods.
• Hands-on experience in delivering multiple kaizen types.
• Experience in key facets of complex manufacturing environments, operations and high performance work, such as Lean Manufacturing leadership.
• Project & Change management experience.
• Time management.
• Proven ability to work effectively at all levels of the organization.
• Leadership experience within a matrix organization.
• Collaboration.
• Communication.
• Planning.
• Problem solving.
• Results oriented.
• Leadership.
• Teamwork.
• Initiative.
• Flexibility.
• Typical Experience.
• 5 to 7 years of relevant Continuous Improvement experience in manufacturing and office environments.
• Typical Education.
• Bachelor Degree in related field - preferred Industrial Engineering, Manufacturing Engineering.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

SAP, Industrial Engineering, English

ประเภทงาน:

งานประจำ

• Collaborate with departments to create or revise operational documents based on executive direction or departmental requests.
• Coordinate with stakeholders to draft and finalize documents for executive approval.
• Ensure timely publication of documents via Document Share Point.
• Drive Process Improvement through Transformation Projects.
• Participate in key initiatives such as SAP-RE and HRIS implementation.
• Analyze and improve workflows; prepare all relevant documentation.
• Facilitate approval and communication of new or updated processes.
• Provide Process Improvement Support and Consultation.
• Analyze operational issues and identify improvement opportunities.
• Apply tools such as PDCA, 7 QC Tools, KAIZEN, and LEAN.
• Guide departments on applying these tools to solve problems and increase efficiency.
• Bachelor s degree or higher in Industrial Engineering or a related field.
• Minimum 5 years of experience in Business Process Management or related areas.
• Strong knowledge and hands-on experience with process improvement tools (PDCA, KAIZEN, LEAN, etc.).
• Excellent analytical and problem-solving skills.
• Familiarity with enterprise software and systems such as SAP, M-Pro, P-Pro, MPS.
• Good to excellent command of English (written and spoken).
• Understanding of the Retail, Real Estate, or Entertainment industries is a strong advantage..
• Location: The Mall Ramkhamhaeng.

ทักษะ:

Automation, English

ประเภทงาน:

งานประจำ

• Establish a consistent approach to handle security incidents under committed OLA, SLA, MTTX matrix..
• Effectively and efficiently contain and eradicate cyber threats with all subsidiaries.
• Recover impacted assets from technical and business damage done by cyber threats.
• Develop and distribute security incident reports to all key stakeholders.
• Incorporate root cause and lessons learned into an improvement plan.
• Strengthen processes and maturity of Group security operations.
• Continuous improve security incident operations.
• Security Incident Identification, Triage and Response with MS Sentinel SIEM and SOAR cover 24*7 detection & analysis, containment, eradication & post incident investigation on high, rather high, moderate, rather low and low severity..
• Access to internal or external IR specialists to support in Digital forensics investigations and IR team, Threat hunting using Microsoft Sentinel to proactively identify threats in the environment.
• Gather cyber threat insights on security incidents through governance reporting covering weekly operational reports, monthly tactical reports and quarterly management reports.
• Review use-cases onboarding and continuous optimizations to comprehensively detect threats for all subsidiaries environments.
• Works smooth with SOC operation outsources team under the SCBX Cyber Defense Operating Model..
• Support in helping subsidiaries to containment and resolve security incidents within MTTC SLA.
• Maintained and updated security incident response playbooks and runbooks with all subsidiary s acknowledgement.
• Develop, design and participate in cyber tabletop exercises.
• 5-7 years experienced in cyber security incident response or SOC environments. If you worked in Financial industry will be plus score..
• Strong knowledge of cyber security principles and practices, including vulnerability assessment, incident response, and SOC architecture. If you have Cyber/IR certificates related will be plus score..
• Strong knowledge and skills of security threats, attack countermeasures and threat detection/prevention/mitigation.
• Working experience in SOC (Security Operations Center) with hands-on experience with Automated Analytic Rules and Automation Playbook on MS Sentinel..
• Experience with a variety of cyber security tools such as SIEM, EDR, Firewall, IPS, etc and SOC technologies. Excellent analytical and problem-solving skills.
• Hands-on experience in provisioning and interpreting log and network packet data, cloud environment.
• Ability to work independently and as part of a team.
• Ability to communicate complex technical concepts to both technical and non-technical audiences in both of Thai and English..
• Experienced in multi-vendor management.
• Join our team and contribute to ensuring the best availability and efficiency of our Cyber Defense strategy and Cyber Defense Operating Model.
• Apply today to play a crucial role in safeguarding our organization's security.

ประเภทงาน:

งานประจำ

• Analyze learning needs and design engaging eLearning using adult learning principles and instructional models.
• Oversee and integrate multimedia elements (videos, animations, interactive modules) into eLearning and classroom programs, collaborating with Multimedia Creators and Graphic Designers (not direct production).
• Manage eLearning platforms (LMS), ensuring usability, performance, and alignment with business needs.
• Analyze platform data to improve learning effectiveness and drive continuous improvement.
• Lead pilot projects and implement innovative training technologies.
• Collaborate with internal teams and external vendors on training innovation.
• Align training solutions with BTC s strategic goals and transformation roadmap.
• Provide guidance on best practices for digital learning, but delegate content writing and asset production to respective specialists.

ทักษะ:

Payroll

ประเภทงาน:

งานประจำ

• Contribute to and support the delivery of Business objectives, Act as Business Consultant & Change Agent of the contact for the employees and Line Function in the business unit.
• Support the development and continuous improvement of all HR systems and policies in line with best practices.
• Drive and deliver HR initiatives to support business needs such as talent, performance management, talents, employee engagement, employee development and organizational ...
• Work in partnership with the operational team to identify opportunities and areas of improvement organizational and people performance in line with business needs.
• Guide and coach managers on employee relations and HR issues in line with company policies and best practices including disciplinary, grievance, performance.
• Support other roles within the HR team as required with other projects and operational issues i.e. recruitment, payroll.
• Working with Internal Communication Unit to deliver Communication Pack for Managing Change in Organization to cover risks.
• Recruitment.
• Manage the entire recruitment process, from job posting to onboarding, to ensure a positive candidate experience and fast hiring.
• Work closely with recruiting managers and other stakeholders to understand their hiring needs, identify job requirements.
• Monitor and analyze recruiting metrics such as time-to-fill, and quality of hiring, giving management with regular reports and recommending changes.
• Bachelor's degree or higher in any related field.
• At least 8 years of relevant HR experience (generalist or specialist) gained in large complex organization(s) with multiple stakeholders (including matrix relationships).
• Knowledge of current thinking in Human Resources issues and trends and evidence of Continuing Professional Development.
• Extensive experience of operating in a business partner model, working with local managers to create positive business outcomes.
• Communicates challenges and influences a variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.
• Adapts and works effectively with a variety of situations, individuals or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one s own organization or job requirements.
• Can maintain personal effectiveness by managing own emotions in the face of pressure, set-backs or when dealing with provocative situations.
• Can demonstrate an approach to work that is characterized by commitment and motivation.
• Able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically.
• Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Transforms proposals/ideas into practical reality.

ทักษะ:

Problem Solving, Teamwork, Industrial Engineering

ประเภทงาน:

งานประจำ

• Deploy the continuous improvement (CI) goals and strategies by applying the Improvement principles, systems, methods and tools for the operation and support functions in the organization.
• Manage activities for CI and performance enhancement in site/function.
• Contribute to the yearly CI activities execution plan and ensure that project goals are met.
• Work closely with key business stakeholders to build a CI environment to support a change management program.
• Participate in and/or lead the management gemba ( go and see ) activities.
• Participate in and/or co-lead the site/function CI Committee.
• Facilitate the adoption and measurement of the Systematic CI Framework Standards.
• Facilitate lean and process improvement based CI workshops to drive ideas and solutions.
• Facilitate improvement opportunities external to the site/function (as required). This may involve the delivery or training and/or kaizen facilitation at external organizations outside Celestica + other sites in the Celestica network that need help + global support functions within Celestica.
• Collaborate with regional and corporate CI teams for the Continuous Improvement activities execution.
• Work closely with all area owners to create a culture of continuous improvement.
• Drive new ideas and improvement solutions with all area owners and share good practices between customers, departments, sites and functions.
• Champion the Reward and Recognition programs to motivate all employees.
• Support value stream improvements and/or transformation efforts. Provide subject matter expertise on an as needed basis. Coordinate training for CI for Employees, CI for Leadership, Lean Green Belt and Six Sigma Green Belt certifications.
• Work to achieve Lean Black Belt and Six Sigma Black Belt certifications.
• Support end-to-end business process.
• Knowledge/Skills/Competencies.
• Proven competency to deliver training, facilitate kaizen events and drive business results through application of CI methods.
• Hands-on experience in delivering multiple kaizen types.
• Experience in key facets of complex manufacturing environments, operations and high performance work, such as Lean Manufacturing leadership.
• Project & Change management experience.
• Time management.
• Proven ability to work effectively at all levels of the organization.
• Collaboration.
• Communication.
• Planning.
• Problem solving.
• Results oriented.
• Leadership and Initiative.
• Leadership Communication.
• Teamwork.
• Flexibility.
• P&L experiences - abiity to understand and execute.
• Typical Experience.
• More than 15 years total working experience with minimum 10 years experiences in Continuous Improvement role.
• Continuous Improvement experience in manufacturing environments.
• Backround in Industrial engineering / Manufacturing / Automation.
• Experiences in Finance / P&L / end-to-end business.
• Regional role exposure is a plus.
• Management and/or leadership experience.
• Typical Education.
• Bachelor Degree in related field - preferred Industrial Engineering, Manufacturing Engineering.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

Sales, Compliance

ประเภทงาน:

งานประจำ

• Proactively identify prospects and new business opportunities.
• Structure, pitch, negotiate and close opportunities.
• Develop and complete a sales strategy for Customer Risk and Digital Identity within a territory.
• Provide insights and share thought leadership with senior stakeholders.
• Deliver excellent customer presentation and demonstrations.
• Qualifications and Experience: The role acts as a subject matter expert with a pursuit and sales focus - experience in like roles is necessary.
• The role is supported by Pre-Sales Specialists and Account Managers in the planning, prospecting, pitching and closing process - exposure to internal working relationships of this kind for a mutual client focused outcome is required.
• The role will benefit from a deep understanding of Risk and Compliance within regulated firms in Thailand.
• The role requires knowledge of processes for client onboarding, KYC, financial crime and payments is preferred, but can be learnt by the right talent.
• A proven track record in a quota bearing sales environment is preferred.
• Knowledge & Skill: You build great rapport, make connections, are personable and conversational with new people and business contacts.
• You have the ability to build deep knowledge of a complex subject but keep it simple enough for a customer.
• You can work on a diverse scope where analysis of situations requires skills and understanding of current industry themes and trends.
• You bring a broad perspective, can anticipate customer needs, assess customer requirements, and identify opportunities to work together.
• You are a creative thinker, a problem solver, a doer.
• You can think on your feet, analyse a situation and make quick fact-based decisions.
• People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal, Compliance, Industry trends

ประเภทงาน:

งานประจำ

• Partner closely with the Thailand CCE and the country leadership team to support strategy development for the Ingram Micro Thailand business and deploy strategic business initiatives and capabilities (i.e., Xvantage, go-to-market, demand generation, and others).
• Help enable the robust and controlled execution of financial targets, such as P&L and balance sheet management, revenue growth, margin/revenue mix, net income, working capital, OPEX management/leverage, ROIC, ROWC, etc.
• Lead the full-cycle management of Ingram Micro Thailand s annual budget and forecasting processes, including long-range, to ensure optimal understanding of revenue and margin trends, how resources are deployed, and how the business tracks relative to plans.
• Provide commercial insights across the business to exceed plan targets and lead the continuous evaluation of strategic financial objectives, including providing creative ideas/solutions that optimize margin performance (e.g., deal terms, structured finance products, pricing/incentive programs, supply chain, and operational margin optimization, operational excellence/leverage/scale, credit risk/cash/liquidity/working capital expert management).
• Partner with corporate, regional, and country functions to assess develop, and broker, the functional expertise needed to support the execution of business strategies; while liaising with regional teams, finance, ops, digital/IT, HR, legal, compliance, and others.
• Serve as key Finance liaison in support of M&A impacting Ingram Micro Thailand. Gatekeeper Finance.
• Maintain a strong understanding of Ingram Micro Thailand s complex business model, go-to market strategies, industry trends, and business risks & opportunities to provide an objective perspective and constructively evaluate commercial decisions to achieve profitability targets while ensuring decisions are grounded in solid financial criteria and governance.
• Own the numbers and financial insights and stand behind the process, governance, and controls to ensure GAAP accuracy, financial integrity, and effectiveness.
• Build a strong Finance team in all critical gatekeeping aspects and oversee end-to-end financial processes: OTC, PTP, HTP, financial close/reporting, credit/financing, tax, and external audit procedures. This includes the design and execution of proper internal controls, all in compliance with applicable regulatory frameworks, GAAP requirements, and internal policies. Finance Operator.
• Manage Ingram Micro Thailand s capital requirements and, in close collaboration with regional and corporate finance teams, administer and optimize the return on Ingram Micro Thailand s financial position and investments, including working capital.
• Closely work with business partners in managing, optimizing, and evaluating trade-offs on working capital levels and all its major components: DSO, DIO, and DPO.
• Drive continuous improvement initiatives in all business processes influenced and touched by Finance that leverage new tools, automation, and best practices to improve the team's work efficiency, velocity, accuracy, control, and insightfulness.
• Direct the Ingram Micro Thailand team to support enterprise projects to transform finance delivery models through standardizing finance processes, systems and controls, automation, and improved insight generation. Leadership.
• Lead several local teams, including finance, controllership, treasury, credit, collections, accounts receivable/payable, tax, and supply chain planning, among others.
• Ensure Finance Thailand is appropriately skilled, staffed, and organized in all critical capabilities: commercial finance (e.g., FP&A and business finance, specialist finance (e.g., controllership, tax, treasury, controls) and operational finance (AP, AR, GL, Others) and drive for continuous bench development.
• Cultivate and lead a highly engaged and high-performing team that produces rich and impactful business insights and different solutions (including credit and financing products), financial reports, plans, and forecasts with high clarity, accuracy, and robust internal control resiliency.
• Professional Skills & Characteristics.
• Charisma c leadership presence with a solid ability to partner closely with executives and develop high-performing teams, including developing benches for future business or finance leader roles.
• Robust executive presence, professional maturity, and diplomacy skills to inspire trust within the organization.
• A true business partner who works effectively and creatively with others in the organization on to figure out how to successfully achieve goals while maintaining financial integrity and strong financial internal controls.
• Influence, networking, and collaboration on skills to manage interdependency between global, local/function on and BU s.
• Strong financial and analytical acumen and business insights with the ability to draw fast conclusions on opportunities and an obsession to act even with imperfect information.
• Exceptional analytical, problem-solving, and communication skills with extensive experience advising senior leaders.
• Excellent communication and strong influencing skills across business func ons; confidence to approach business leaders with difficult messages and defend posi ons.
• Advanced financial modeling skills and experience with SAP or other large ERP environments, as well as digital mid-layer technologies such as for process/workflow automation, data analytics, and/or visualization, is a distinct plus (OneStream, Workiva, Alteryx, Tableau, Teradata, others).
• Technical qualifications.
• Ac ng or former business unit Chief Financial Officer (CFO) for a large multinational or similar or equivalent senior finance role with full P&L, Working Capital, Balance Sheet, and Cash Flow ownership.
• 15+ years of experience in a multinational company across FP&A, commercial/business finance, analytics, controllership, financial gatekeeping, and corporate governance.
• Bachelor s degree in finance or accounting. MBA and/or CPA-CA strongly preferred.
• Experience in technology, distribution, and supply chain heavy industries with a growing ARR revenue profile and established or evolving digital capabilities.
• Thailand-centric experience with exposure to working in multiple jurisdictions; expanded APAC experience is a distinct plus.
• Strong knowledge of GAAP, internal control policies, and procedures; USGAAP and US SOX experience is highly preferred.
• Travel Readiness: Ability to travel domestically or internationally.

ประเภทงาน:

งานประจำ

• Date: 1 Oct 2025 Location: Chonburi, Sriracha (ชลบุรี), Thailand, 20230
• EXPERIENCE.
• The Endpoint Solution Specialist is a pivotal member of our IT team responsible for the design, implementation, and maintenance of endpoint solutions, ensuring the reliability, security, and optimal performance of endpoint devices across our organization. This role involves staying at the forefront of technology trends and best practices to deliver state-of-the-art endpoint solutions that meet the evolving needs of o ...
• EDUCATION.
• Bachelor's degree in a relevant field; certifications in endpoint management and security are advantageous.
• Proven experience in endpoint solution design, implementation, and support for both Windows and Mac environments, utilizing desktop management tools.
• Strong technical knowledge of endpoint hardware and software, security protocols, and best practices on both Windows and Mac platforms, with proficiency in desktop management tools.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional team environment.
• Project management skills for executing endpoint-related initiatives.
• The Endpoint Solution Specialist role is integral to ensuring the reliability, security, and performance of endpoint devices within our organization, encompassing both Windows and Mac environments. This position requires a blend of technical expertise, security awareness, and a commitment to delivering superior endpoint solutions to support our business operations effectively on both platforms.
• ROLE & RESPONSIBILITY.
• Software Rollout and Patch Management: Plan and execute mass software rollouts, updates, and patches to ensure all endpoint devices are up-to-date with the latest applications and security fixes for both Windows and Mac platforms, using desktop management tools.
• Endpoint Performance Optimization: Monitor and optimize endpoint device performance on both Windows and Mac systems, identifying and addressing bottlenecks and performance issues with the assistance of desktop management tools.
• Vendor Management: Engage with technology vendors and suppliers to evaluate and select endpoint solutions for Windows and Mac environments, negotiate contracts, and manage vendor relationships effectively, including assessing the compatibility of desktop management tools.
• Technical Escalation Support: Provide technical escalation support to the IT Support team, assisting in resolving complex endpoint-related issues and guiding junior team members when needed.
• Documentation and Training: Maintain comprehensive documentation of endpoint configurations and procedures for both Windows and Mac systems, including the utilization of desktop management tools. Develop and deliver training programs for end-users on both platforms to maximize productivity and minimize disruptions.
• Endpoint Inventory Management: Oversee endpoint inventory, ensuring accurate records of hardware and software assets for both Windows and Mac systems, aided by desktop management tools. Manage hardware procurement and disposal processes.
• Continuous Improvement: Stay updated on industry trends and emerging technologies related to endpoint solutions on both Windows and Mac platforms, leveraging desktop management tools. Propose and implement enhancements to improve the reliability and efficiency of endpoint management for both environments.
• ROLE & RESPONSIBILITY.
• Endpoint Solution Design: Collaborate with stakeholders to design and architect endpoint solutions for various devices, including PCs (both Windows and Mac), notebooks, mobile devices, tablets, and printers, ensuring they align with business requirements and security standards.
• Endpoint Security: Implement robust security measures to safeguard endpoint devices against cyber threats, including malware, ransomware, and data breaches, on both Windows and Mac platforms. Regularly update and patch endpoint security software.
• Endpoint Configuration Management: Develop and maintain standardized configurations for endpoint devices across both Windows and Mac environments, ensuring consistency and compliance with organizational policies, leveraging desktop management tools.
• End-User Support: Provide technical support to end-users for endpoint-related issues on both Windows and Mac systems, troubleshoot hardware and software problems, and facilitate quick resolution.