The Administrative Officer is the first contact for our clients, guests or suppliers and responsible for providing a warm welcome / arrival / fond farewell at our office or by phone.

The Administrative Officer is also responsible for providing some administrative and secretarial duties. This position will require strong communication and organizational skills.

• Answer the telephone in a prompt and friendly manner, ensure that all calls get transferred to the appropriate team member and if necessary take down messages and deliver them.
• Correspondence to clients and partners as well as inter departmental communication.
• Ensure that post mail and messengers deliveries are signed for and forwarded to the
• appropriate person.
• Ensure that all the out going post mail and packages are sent on the appropriate
• channel.
• Ensure that all e-mail enquires are directed to the appropriate person.
• Maintain a professional appearance at all times, adhering to the grooming standards.
• Maintain clean and organized desk / work area.
• Maintain confidentiality.
• Perform secretarial duties such as maintaining efficient filing system, replenishing
• stationary supplies and keeping track on all purchase requests.
• Practice professionalism in every situation with management, clients and employees,
• treating each other with respect and integrity.
• Represent GOCO Hospitality to all clients and guests entering the office.
• Welcome visitors to the office as the first point of contact & facilitate their respective
• needs, greet them with their name if & when possible.
• Performs any other duties assigned by the Executive Team.

• Participate in internal and client meetings effectively.
• Effectively communicate relevant information to superiors.
• Delivers engaging, informative, well-organized work.
• Delivers correct and precise document preparations in Excel & Word.
• Resolves and / or escalates issues in a timely fashion.
• Understands how to communicate difficult / sensitive information tactfully.
• Respond to client concerns with urgency and professionalism.
• Highly organized, ability to multi-task and work well within a team
• Adaptability / Flexibility
• Initiative
• Maturity / Confidence
• Teamwork/ Cooperation
• Cross cultural sensitivity
• Ability to establish and maintain effective relationships
• 2 years work experience in a corporate office as an administration officer
• Degree in related subject or equivalent industry experience
• Excellent written and verbal English communication skills
• The successful candidate shall be detail-oriented, organized, efficient and enthusiastic
• while taking on new challenges and learning in a fast paced, dynamic environment.