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Experience:

5 years required

Skills:

Microsoft Office, ERP, SAP, English

Job type:

Full-time

• Coordinate service jobs across Australia, ensuring efficient planning, scheduling, and completion.
• Act as the primary contact for customers, providing timely updates and maintaining positive relationships.
• Schedule technicians and coordinate travel, accommodation, spare parts, equipment, and freight requirements.
• Maintain accurate job documentation, service records, and customer information.
• Monitor job progress, resolve scheduling issues, and proactively manage service delivery risks.
• Support technicians with job instructions, documentation, and logistical arrangements.
• Manage end-to-end job administration, including job creation, closure, and invoicing.
• Contribute to continuous improvement of customer service and operational processes.
• Your profile.
• Bachelor's degree in a related field.
• Minimum 2-3 years of experience in customer coordination, service coordination, logistics coordination, or a similar role.
• Excellent written and spoken English communication skills.
• Strong organizational, coordination, and customer service skills.
• Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience using SAP or other ERP systems would be an advantage.
• Ability to work effectively with customers, technicians, and cross-functional teams.
• VIKING offers.
• We offer an attractive position where you get the opportunity to develop yourself in an interplay with colleagues, who value humor, job satisfaction, and a great work environment.
• VIKING is a global workplace where the majority of our activities address the whole world. We have a strong culture and give space to the individual - we know everybody contribute with something special. Therefore, we invest in our employees and offer unique career opportunities in an international organization.
• Do you want to be a part of VIKING?.
• All applications are received online by "Send application" in the job add. We conduct interviews continuously and therefore recommend you send your application and resume as soon as possible. All applications are naturally handled with confidentiality.
• Start date is as soon as possible, however we don't mind waiting for the right candidate.
• Read more at www.viking-life.com.
• JOIN VIKING - YOUR CAREER IS SAFE WITH US.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.
• Discovering the Role.
• The Operations Manager is responsible for leading and managing the overall operational performance of Convergint Thailand. This role oversees project delivery, service operations, resource planning, operational efficiency, and customer satisfaction to ensure projects and services are executed safely, on time, within budget, and in alignment with Convergint's quality standards and Values & Beliefs. The Operations Manager partners closely with Sales, Engineering, Finance, Procurement, and Project teams to drive business growth, operational excellence, and customer success.
• Lead and manage the day-to-day operations of project delivery, field services, and maintenance activities across Thailand.
• Ensure all projects are delivered on schedule, within budget, and according to contractual, quality, and safety requirements.
• Monitor operational performance and implement continuous improvement initiatives to increase productivity, efficiency, and profitability.
• Oversee workforce planning, resource allocation, and utilization of project managers, engineers, supervisors, and technicians.
• Collaborate with Sales, Engineering, Procurement, and Finance teams to support successful project execution and customer satisfaction.
• Manage operational budgets, cost controls, forecasting, and profitability targets.
• Review project and service performance metrics, identify operational risks, and implement corrective actions when necessary.
• Develop and maintain strong relationships with customers, subcontractors, vendors, and key stakeholders.
• Ensure compliance with local regulations, company policies, customer requirements, and industry standards.
• Promote and maintain a strong culture of health, safety, quality, and operational excellence.
• Lead, mentor, and develop operational teams through coaching, performance management, and talent development initiatives.
• Support business growth by improving operational scalability, service delivery capabilities, and customer retention.
• Oversee service operations to ensure contractual service levels (SLAs) and customer expectations are consistently achieved.
• Participate in customer reviews, project status meetings, and executive operational reporting.
• Bachelor's Degree in Engineering, Business Administration, Project Management, or a related field.
• Minimum 8-10 years of experience in operations, project management, service management, or systems integration industries.
• Minimum 3-5 years of leadership experience managing operational teams and business performance.
• Experience in Electronic Security Systems, CCTV, Access Control, Intrusion Detection, Fire Alarm Systems, ELV, Building Technologies, or related industries is highly preferred.
• Strong knowledge of project delivery, service operations, resource planning, and operational process management.
• Understanding of financial management, budgeting, forecasting, and profit & loss accountability.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent leadership, communication, problem-solving, and decision-making capabilities.
• Proficiency in Microsoft Office applications and project management tools.
• Fluent in Thai and proficient in English communication, both written and spoken.
• Preferred Competencies.
• Strategic Thinking and Business Acumen.
• Operational Excellence Mindset.
• Customer Service Orientation.
• Financial and Commercial Awareness.
• People Leadership and Team Development.
• Risk Management and Problem Solving.
• Change Management and Continuous Improvement.
• Strong Organizational and Planning Skills.
• Car allowance.
• Telephone allowance.
• Group life insurance.
• Performance bonus.
• 5 days week.
• 12 Annual leave day.
• Opportunity to work aboard.
• Interested candidates please send your CV via 'Apply Now'.
• We thank you for your interest in our company however only candidates chosen will be contacted.