Filter Jobs

Skills:

Assurance, Quality Assurance, Project Management, English

Job type:

Full-time

• Lead and manage the Quality Control team to ensure adherence to operational and service standards within the hub.
• Monitor and report on overall hub performance, focusing on the following key areas: SLA performance for in-house cases to ensure timely and accuracy.
• Return and Refund (RR) case tracking, ensuring cases are followed up and resolved in a timely manner.
• Fleet penalty management, identifying and addressing penalties from operation issues.
• Seller management, help and support hub issue resolution and performance improvement initiatives with sellers.
• Stuck order monitoring, proactively identifying delayed order,and working to minimize and resolve them quickly.
• Alignment with the Quality Assurance team on hub-related performance, improvements, and operational changes.
• Serve as a key point of contact for performance-related escalations and collaborate cross-functionally with operations, QA, and seller support teams.
• Generate regular reports and insights for leadership to support strategic decision-making and operational enhancements.
• Identify gaps and inefficiencies in processes, recommending and helping implement corrective actions.
• Requirements Bachelor s degree in any field.
• Proven experience team leader role and involved with project management.
• Strong presentation, problem-solving, and communication skills.
• Proactive, with a focus on process improvement and achieving results.
• Excellent analytical skills and ability to make data-driven decisions.
• Well-developed interpersonal skills and the ability to collaborate across teams.
• Ability to work effectively under pressure in a fast-paced environment.
• Fluent in English, with excellent written and verbal communication.
• Quick learner, adaptable, and flexible.
• Results-oriented with a "can-do" attitude and a passion for achieving goals.
• Strong cross-functional collaboration skills, with a focus on analytical thinking and initiative.
• Proficiency in Microsoft Office, G-Suit; Excel knowledge is a plus.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Skills:

Assurance, Software Development, Automation

Job type:

Full-time

• Able to response all aspects of testing and owning the quality of application release through software development life cycle (SDLC) or agile method to reduce future operation cost of application by automation testing technique.
• To cooperate in the enhancement of the methodologies employed for test strategy defining, test planning and execution, defect tracking, and metric and status reporting.
• To interact with stakeholders to plan testing for delivery of products and enhancements and to assure products meet product requirements and quality standards.
• To be a part of solution delivery team to plan and execute automated for functional and non-functional tests.
• To report issues and results, researching and identifying root causes as appropriate, documenting accordingly.
• To ensure that testing addresses requirements as agreed with other stakeholders.
• To identify opportunities to apply existing automation or other tools to meet testing needs.
• To work across teams as a coach to enhance quality assurance/testing and help to develop/execute performance and automation testing throughout the business as appropriate.
• Bachelor s degree/Master s degree in Computer Science, Computer Engineering, Technology Management or related fields.
• Minimum 5 years of experiences in automated tester,Manual Test and Api Test role.
• Strong knowledge in Continuous Integration (CI) and Continuous Development (CD).
• Strong knowledge in QA methodologies, of the software development process.
• Basic knowledge in financial services industry.
• Knowledge software automate testing.
• Prior experience in preparing test plan / test case / Test script is a must.
• Good strategic thinking, analytical skill in interpreting functional requirements and design documents to develop appropriate test plan.
• Test automation tool; Robot Framework, SOAPUI, Cucumber, Gherkin, Ruby, Selenium, etc.
• Understanding of the basic financial, business model and processes.
• Strong analytical and problem - solving skills.
• Problem solving skill.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/bprivacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Skills:

Quality Assurance, Assurance, Product Development

Job type:

Full-time

• Manage quality assurance (Legality. Food safety, Quality) for products especially Own Brand products, including legalization and specifications, within CP AXTRA Policies and Procedures, and National Standards.
• Manage special projects of Supplier development, Traceability, Improved product quality, Product development for Sustainability and Environment friendly products.
• SPECIFIC DUTIES AND RESPONSIBILITIES.
• Supplier Assessment (Supplier Due Diligence Process).
• Conduct supplier assessment and audit to identity the potential problems on the factory before they affect quality and consumer safety of the products.
• Issue NC reports including suggestion to supplier then monitor their correction.
• Monitoring supplier quality performance and report to department manager.
• Enforce supplier compliance standards for regular audits and visit and assessments of suppliers to ensure they meet sourcing legal requirements, product quality and safety and on-going supplier management.
• Provide proper training courses to enhance the capability of suppliers.
• Product Development.
• Screening and testing proposed products to ensure the expected quality and consumer safety.
• Develop specifications of Formula, Processing, Packaging, Analysis, Shelf-Life, Storage & Transit, MSDS etc.
• Ensure the products are complied with Thai Regulations. Any benefits claimed are supported by reliable data.
• Validate first production at factory to ensure quality and correctness of product as agreed sample.
• Conduct the Product Monitoring Program (PMP) to ensure the quality of product is maintained properly by supplier and complied with regulation.
• Complaint Handling & Management of incidents / product withdrawal / product recall.
• Ensure that all customer complaints are dealt in the proper way to the satisfaction of the customer, company, and legally acceptable.
• Co-ordinate with key persons at HO, DC and Stores to action in case of incidents, withdrawal.
• Follow-up and monitoring effectiveness of corrective actions /preventive actions according to procedure and continuous improvement by work closely with supplier team to ensure that all sites follow standard and law.
• Management & Investigation E2E store compliant and customer complaint with Supplier, Office service, customer.
• service, buyer follow timeline as policy (SLA hrs: for find out root cause & set preventive actions ensure not repleted.
• Supplier development, Traceability, Sustainability and Environmentally friendly products.
• Conduct supplier development programs to ensure that the CP AXTRA policies on best practices in business, social and environment are well understood, implemented and maintained on the suppler site and along the supply chain.
• Develop and maintain policies and procedures related to factory standard, product quality, safety, and legal compliance these policies effectively across the organization and provide training and guidance to suppliers involved factory standard, product handling and storage. Gathering all necessary information, analyzing and collaborating with cross functions to help recommend better factory compliance on quality legal and safety.
• Encourage the commercial team to develop and promote green products.
• Support CP Axtra sustainability team and activities (Supplier awards in HORECA, Provide Sustainability info).
• Co-ordinate with external regulation units to integrate projects, follow up laws that benefit or impact to company.
• EDUCATION.
• Graduate of Bachelor Degree of Food Science, Food Engineer, Science or Higher.
• EXPERIENCE.
• 3-5 years in retail/wholesale modern trade business, Manufacturing in quality management in food industry, Familiarity with food regulations and experience working with regulatory affairs teams to ensure compliance with local standard of factory and product.
• TECHNICAL.
• Experience on product testing and quality assurance system.
• Strong quality management (End to End), Able to develop factory standard (GMP, HACCP) with supplier.
• Strong quality system and site & product legal.
• Strong analytical, problem-solving, and project management skills.
• COMPETENCY.
• Knowledge of standards, product regulations and trading laws.
• Fluent in computer skills i.e. Word, Excel, PowerPoint, Power Bl.
• Car drive / Have car.

Skills:

Quality Assurance, Assurance, Formula

Job type:

Full-time

• Conduct supplier assessment and audit to identify the potential problems on the factory before they affect quality and consumer safety of the products.
• Issue NC reports including suggestion to supplier then monitor their correction.
• Monitoring supplier quality performance and report to department manager.
• Provide proper training courses to enhance the capability of suppliers.
• Product Development.
• Screening and testing proposed products to ensure the expected quality and consumer safety.
• Develop specifications of Formula, Processing, Packaging, Analysis, Shelf-Life, Storage & Transit, MSDS, etc.
• Ensure the products are complied with Thai Regulations. Any benefits claimed are supported by reliable data.
• Validate first production at factory to ensure quality and correctness of product as agreed sample.
• Conduct the Product Monitoring Program (PMP) to ensure the quality of product is maintained properly by supplier and complied with regulation.
• Complaint Handling & Management of incidents / product withdrawal / product recall.
• Ensure that all customer complaints are dealt in the proper way to the satisfaction of the customer, company, and legally acceptable.
• Ensure complaints are recorded and investigated, and informed to all concerned persons including supplier.
• Co-ordinate with key persons at HO, DC and Stores to action in case of incidents, withdrawal or recall.
• Issue NC report with suggestions to responded person and monitor their corrective actions.
• Supplier development, Traceability, Sustainability and Environmental friendly products.
• Conduct supplier development programs to ensure that the CP AXTRA policies on best practices in business, social and environment are well understood, implemented and maintained on the supplier site and along the supply chain.
• Encourage the commercial team to develop and promote green products.
• Support Makro sustainability team and activities (Supplier awards in HORECA, Provide Sustainability info).
• Coordinate with external regulation units to integrate projects, follow up laws that benefit or impact to company.
• Graduate of Bachelor Degree of Science/Engineer or Higher.
• 2-5 years in retail/wholesale modern trade business or FMCG.
• Authoritative, Decisive, Self-motivated, Goal/ Result, People-Oriented, Trustworthy, can work under pressure. Highly organized and systematic..
• Strong interpersonal / Creative/ Independent/ Communication/ Proactive & Positive attitude.
• Experience on product testing and quality assurance system.
• Knowledge of standards, product regulations and trading laws.
• Fluent in computer skills i.e. Word, Excel, PowerPoint.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

1 year required

Skills:

Assurance, Compliance, Automation, English

Job type:

Full-time

• Develop and execute test plans, test cases, and test scripts for loan products.
• Perform manual and automated testing on loan activation, application processes, repayment flows, and backend systems.
• Ensure product aligns with business requirements, and compliance with financial regulations and lending policies.
• Identify, document, and track defects using JIRA or similar tools.
• Collaborate with developers to troubleshoot and resolve issues.
• Validate loan calculations, interest rates, and repayment schedules for accuracy.
• Support UAT (User Acceptance Testing) and live testing before new features are available to users.
• Continuously improve QA processes and suggest automation opportunities.
• Requirements:Minimum 1 year of experience in software testing. Strong knowledge of QA methodologies, tools, and best practices.
• Experience in testing loan origination, underwriting, and repayment workflows.
• Familiarity with SQL, APIs, and automation frameworks (e.g., Selenium, Postman).
• Understanding of risk management and regulatory compliance in lending.
• Strong analytical skills and attention to detail.
• Ability to work in an agile development environment.
• English proficiency must be at a working level (reading, writing, and communication).

Experience:

5 years required

Skills:

Quality Assurance, Assurance, Product Design

Job type:

Full-time

• Determine, negotiate, and agree quality procedures and standards.
• Define and lead quality best practices and activities.
• Specify quality requirements in order to achieve satisfied quality level and support team to achieve project goals.
• Define and explore test techniques and test tools to support team to achieve best quality of product.
• Work with cross-functional working environment, participate in requirement analysis and product design, implementing continuous integration/deployment process, leading team s quality, and monitoring product performance and issue in the production.
• Provide regularly quality report and feedback to team.
• Create testing strategies and detailed test plans.
• Design automatic test and implementation together with team.
• Supporting System Integration Test, and User Acceptance Test.
• Qualifications Bachelor or higher's degree in Computer Science, IT, or related field.
• At least 5 years in Software Quality Assurance on Mobile Application and Mobile Web.
• Experienced with Agile and cross-functional team environment.
• Knowleadge JIRA or any other issues tracking software.
• Familiar with designing, implementing automatic testing, functional and performance testing.
• Well understand automation tools such as Junit, TestNG, Cucumber, Selenium WebDriver.
• Experienced with XML, JSON, MongoDB or other no-SQL technologies.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Quality Assurance, Assurance, Industrial Engineering, English

Job type:

Full-time

• Control BOP quality to meet standard requirement.
• Cooperate BOP problem investigation with supplier.
• Process/Facility change request (PFCR) and Part incident report (PIR) control.
• Supplier process audit.
• Qualifications Bachelor degree of Mechanical, Electrical, Industrial engineering or related fields.
• Experience in quality assurance manufacturing as least 1 year requirement.
• Familiar with QC 7 tools for quality data analysis Experience in Automotive field will be advantage.
• Good command in English / MS. Office / Why-Why and FTA analysis.
• Able to work under pressure, Eager to learning.
• Able to outside working area.
• Able to drive with driver's license.
• If you are interested in this job role, please prepare your updated resume or LinkedIn profile for the application process through the Nissan Job Portal.
• Only shortlisted candidate will be contacted for an interview".
• For more information about Nissan's products, services, and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, X and LinkedIn and see all our latest videos on YouTube.
• Why Nissan?.
• You will definitely get the right answers why you should join us through watching the video on YouTube.
• Samut Prakan Thailand

Skills:

Assurance, Excel, Public Speaking, English

Job type:

Full-time

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

Experience:

2 years required

Skills:

Assurance, eCommerce, Legal, English

Job type:

Full-time

• The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand ...
• Minimum Qualifications: - Bachelor s Degree or equivalent education/experience, advanced degree is preferred - 2+ years experience working on content quality, safety or policy in a major tech or media company - Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead - Great people management skills and currently managing large multicultural teams with diverse skills - Deep understanding of e-commerce compliance requirements and internet governance management - Demonstrate good judgment, training and management skill - Fluent in Thai is required as the role requires communication with the Thai market and fluency in English is also required as it is the working language.
• Job Information.
• About TikTok.
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

3 years required

Skills:

Quality Assurance, Assurance, Express, English

Job type:

Full-time

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

Skills:

Assurance, node.js, Golang

Job type:

Full-time

• Design, develop, and execute manual and automated test cases to validate software functionality, performance, scalability, and reliability.
• Collaborate with product managers and developers to understand user needs and define test plans that ensure high-quality software delivery.
• Experiment with and implement innovative testing methodologies, tools, and frameworks to improve testing efficiency and effectiveness.
• Develop and maintain automated testing suites for web, mobile, and API testing using tools like Jest, Playwright, Patrol, and Swagger.
• Validate user interfaces for usability and accessibility across frameworks like React (Next.js) and Svelte (SvelteKit).
• Test backend services built with Node.js, Golang, Elixir, or Python for performance and reliability.
• Contribute to the quality assurance of mobile apps developed using Flutter.
• Collaborate with DevOps teams to ensure infrastructure stability through automated performance and load testing.
• Review code and testing strategies, offering and receiving constructive feedback.
• Advocate for and implement high-quality testing practices, including unit, integration, and end-to-end tests.
• Monitor and report on key product quality metrics, identifying trends and areas for improvement.
• Experience with testing tools like Jest, Playwright, Patrol, or Swagger.
• Familiarity with backend APIs, databases (e.g., PostgreSQL), and testing them for scalability and performance.
• Proficiency in scripting or programming languages for test automation (e.g., JavaScript, Dart).
• Familiarity with CI/CD pipelines and source control tools like GitHub.
• Knowledge of Docker, Kubernetes, and cloud platforms (GCP, AWS) for performance and integration testing.
• Strong communication skills and a collaborative mindset to thrive in Agile environments.
• A scientist mindset curious, experimental, and open to learning from failure.
• A focus on making the product successful by identifying and eliminating defects early in the development process.
• Self-motivation, adaptability, and a team-oriented attitude.
• Preferred Qualifications We re especially excited if you bring:Proven expertise in automated testing frameworks for web, mobile, and API testing.
• A strong passion for delivering high-quality software that meets user expectations.
• A deep understanding of quality metrics and how they drive product success.
• Strong system analysis skills to design effective and efficient test strategies.
• A proactive approach to identifying potential issues and opportunities for improvement.
• The ability to adapt to a fast-paced, rapidly changing environment, driven by our vision to make an impact.
• Perks & Benefits Flat Structure As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company..
• Work-life Harmony We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
• Remote Work Hybrid-mode activated! It comes with the package: flexibility, focus and productivity!.
• Urban Office One breath from Phrom Phong BTS. No sweat whatsoever! The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
• Fun Workshop The best relationships are built over new experiences, that s why we have workshops filled with a range of activities for you to look forward to and enjoy.
• Game Tournament It s getting fun and competitive! Challenge doesn t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
• Group Insurance Health comes first, we know, don t worry, we ve got you covered.
• Health & Wellness Only a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine

Skills:

Assurance, Project Management, Automation

Job type:

Full-time

• Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
• Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test cases and scripts to address business and technical use cases.
• Work closely with developers to design test criteria and develop automated tests.
• Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script.
• Perform both Manual and Automation testing, performance testing, End to End testing.
• Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
• Create documentation for QA process.
• Maintain regular and punctual attendance at work.
• Owns continuous improvement for existing and new processes.
• All other duties as assigned.
• Relevant work experience in development and/or testing role. Or 3+ years for senior QA position.
• Excellent verbal and written communication skills.
• Technical background and an understanding of software testing.
• Good development/scripting skills in common languages like Python, JAVA, Shell script, etc.
• Knowledge of automated testing tools, like Selenium, Robot Framework, Appium, Cypress, JMeter etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Knowledge of Performance testing is an added advantage.
• Experience with some common QA testing tools and best practice.
• Strong desire to be part of a team and build great products.
• Location: True Digital Park, Bangkok.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

5 years required

Skills:

Assurance, Compliance, Risk Management, English

Job type:

Full-time

• Develop and maintain incident and loss management regulations, as well as oversee bank-wide end-to-end Incident & Loss, Fact-Finding, and BCM activities.
• Provide data quality assurance (QA) for incident and loss data, and track incident-related action plans through to closure.
• Improve incident data quality continuously to enhance the value of reporting and ensure compliance with BOT Loss Data Pooling requirements and Operational Risk Management Guidelines.
• Execute regulatory reporting requirements, including quarterly BOT loss data pooling, BOT fraudulent transaction reports, loss by business line for BOT audits, and notification to BOT of significant incidents.
• Prepare data for management reporting, including reports for the Risk Management Committee (RMC).
• Promote Risk Culture awareness and support related activities across the organization.
• Manage and respond to incident and crisis events by setting up and coordinating war rooms, conducting walkthrough and tabletop exercises based on risk scenarios, and performing forensic fact-finding to ensure the successful execution of corrective action plans.
• Qualifications Bachelor s or Master s degree in Business Administration, Economics, Risk Management, or related fields.
• At least 5 years of experience in Operational Risk Management, incident and loss management, problem management, operational forensics and fact-finding, or business continuity management.
• Strong communication, negotiation, and presentation skills.
• Excellent stakeholder management skills.
• Foundational hands-on experience with Copilot, Power Automate, Power Apps, and Power BI.
• Relevant banking experience is an advantage; experience with technology-related incidents is a plus.
• Good command of English is a plus.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Experience:

1 year required

Job type:

Full-time

• About the Trust & Safety team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depic ...
• Minimum Qualifications: - Bachelor's Degree or equivalent education/experience, - English and Thai language is a must Preferred Qualifications: - Advanced degree is preferred - Minimum 1 year working experience as Quality Assurance Analyst; - Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage; - Strong attention to details and ability to work independently - Possesses good interpersonal skills;.
• Job Information.
• About TikTok.
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• Trust & Safety.
• TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.