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Skills:

Enthusiastic, Automation, English, Thai

Job type:

Internship

• LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people's lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay.
• We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchan ...
• Why this Role.
• This role re-imagines the traditional Service Desk by blending essential IT support with modern AI, automation, and robust knowledge management. As the first point of contact for our employees, you will go beyond simply fixing immediate issues; your primary goal is to elevate support efficiency, reduce manual workload, and maintain consistently excellent Customer Satisfaction (CSAT) scores.
• By joining our team, you will step into a highly collaborative, tech-savvy environment that encourages continuous learning. You will make a direct impact on the company's internal ecosystem by turning daily troubleshooting logs into structured, high-quality data for AI training. This is a unique opportunity to grow your technical foundation while pioneering AI-readiness and automated workflows at a national-scale tech company.
• Act as a responsive representative of the IT team, helping resolve hardware and software (Windows/Mac) issues for a diverse workforce via Slack, Jira, and in-person support (Walk-ins).
• Bridge the gap between human support and automation by learning how to convert common technical fixes into "How-to" articles and structuring data for AI training,.
• giving you a clear picture of how leading organizations use AI to drive and elevate support operations.
• Learn to master the use of Jira by collaborating with L2/Senior IT teams to track, update, and resolve tickets, ensuring no employee problem goes unanswered.
• Assist in creating and updating Standard Operating Procedures (SOPs) to ensure the Internal Knowledge Base is accurate and ready for both human and AI retrieval.
• Learn to design real-time dashboards in Jira to monitor ticket status, identify support trends, and analyze satisfaction data to improve the overall user journey.
• What You'll Need.
• Currently pursuing or a recent graduate with a Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Technical Troubleshooting: A basic understanding of analyzing and troubleshooting issues on Windows and macOS operating systems.
• A strong Service Mindset - you are patient, empathetic, and genuinely passionate about helping internal users solve their daily tech problems.
• Communication Skills: Good command of Thai (Verbal & Written) and some familiarity with English to effectively support and collaborate with a diverse, multi-national workforce.
• Highly organized with the ability to clearly structure data, documentation, and technical logs.
• What Sets You Apart.
• Enthusiastic about learning and observing how AI, Large Language Models (LLMs), or Virtual Agents are practically applied in a leading company to enhance Service Desk efficiency.
• You've experimented with Slack workflows, integrations, or configuring basic automation rules within ticketing platforms.
• Basic familiarity with configuring or administering tools like Google Workspace (G-Suite) or other cloud-based productivity platforms.
• A tech-savvy and curious nature, demonstrating high enthusiasm for continuously learning new tools and leveraging technology to improve workplace efficiency.

Skills:

Microsoft Office, Automation

Job type:

Full-time

• Our company is a 40-year-old privately-owned European group, market leader and global supplier of innovative automated storage solutions, retrieval, and material handling systems for the optimization of the supply chain of warehouses, distribution centers, and manufacturing operations worldwide. We develop tailor made hardware and software solutions as well as services for Food & Beverage, Apparel, Ceramics, Packaging and Logistics industrial sectors. It has an extensive international presence with 12 entities and over 600 employees worldwide.
• Lat Krabang Thailand.
• Working Hours: 3.
• Shift, 6 days a week.
• Survey the plant, manage system operators and ensure team quick response in case of anomalies.
• Analyses the technical problem, evaluate Root Cause Analysis (RCA) and provide solutions.
• Implement solutions with all parties to enhance system performance.
• Collect all data from automated warehouse management software (Systore) and live interventions, analyze and elaborate data to identify potential/real risks of performance loss.
• Planning and leading the execution of activities/upgrades for improvement of performance.
• Create detailed reports and highlight to management team with proper details of the system performance and operational issues.
• Support the operation team in scheduling any planned intervention/maintenance.
• Knowledge of the functioning principle of the automation warehouse and plants, its components and software logic.
• Good mechanical and electrical knowledge.
• Able to read mechanical diagrams, drawings, blueprints.
• Strong analytical and problem-solving skills with the ability to identify root causes, evaluate system issues, and implement effective corrective actions to minimize operational disruptions.
• High troubleshooting capacity and the identification of worn components / prediction of failures.
• Able to safely and effectively use standard mechanical, electrical, and measuring hand tools for equipment inspection, troubleshooting, and minor maintenance activities.
• Knowledge and application of safety standards.
• Excellent leadership and organizational skills.
• Good communication and interpersonal skills working with teams.
• Bachelor's degree in engineering, Automation, Mechatronics, Industrial Technology, Information Technology.
• 3-5 years as installation technician and/or assistance to automation, handling or lifting plants is preferred.
• Prior experience in the warehouse automation sector is preferred.
• Understanding of automated material handling systems, conveyors, ASRS, robotics, or warehouse management systems (WMS) is an advantage.
• Computer literacy (Microsoft Office, monitoring software, reporting tools).

Skills:

Business Development, Project Management, Negotiation, Purchasing, Data Entry, UNIX, SAP

Job type:

Full-time

• Req ID: 138236.
• Remote Position: No.
• Hiring Manager: Wallace Ng.
• Band: 10.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: ENG - Engineering.
• Career Stream: OPE - Operations Engineering.
• Role: Consultant 1.
• SAP Short Name: CO1.
• Job Title: Operations Engineering Consultant 1.
• Job Code: CO1-ENG-OPS.
• Job Level: Band 10.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Works on complex problems where analysis of situations or data requires and in-depth evaluation of various factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. Incumbents have decision-making authority and autonomy to deliver on goals of team. Influences others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals results in additional costs and serious delays in overall schedules of a site and/or regional function. May lead a multi-functional work group or project team consisting of one or more support staff and/or tech/professional staff, or may provide advice and guidance in area of specialty. May determine new methods and procedures. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships. Interfaces with senior managers on issues related to the area of expertise. Interacts with and influences management and/or customers on significant issues.
• Detailed Description.
• Directs activities to support all manufacturing operations equipment availability (uptime), preventative maintenance of equipment, scheduling of technician training, project planning and implementation, scheduling of equipment installation, purchasing of spare parts and supplies for area related needs.
• Supports and manages customer test process sustaining effort including incorporation of engineering changes and identifying yield improvements efforts.
• Manages activities pertaining to new product test development and implementation into manufacturing.
• May manage a group of engineers with the responsibility for the completion of multiple related projects encompassing several different areas (i.e. Quality, Manufacturing, Supplier, etc.).
• Tracks the execution of the projects under development.
• Assists upper management and business development teams by providing technical input and direction to assist in meeting the project goals or customer requirements.
• Ensures that any customer or manufacturing issues related to existing products are addressed with high priority.
• Conduct engineering analysis and/or testing of products to validate that products meet customer requirements.
• Knowledge/Skills/Competencies.
• Engineering Foundation Competencies.
• In-depth knowledge and understanding of the design process for systems and printed circuit boards, subassemblies, or other related company products.
• In-depth knowledge of manufacturing processes and equipment used for systems and printed circuit boards and subassemblies.
• In-depth knowledge of industry and quality standards and SPC methodologies.
• In-depth knowledge of materials and components used in the construction of systems and printed circuit boards and subassemblies.
• In-depth knowledge of material science, robotics, machine programming.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• In-depth knowledge of design engineering (e.g., analog circuit design, digital circuit design, digital integrated circuit design, etc.) for systems and printed circuit boards.
• In-depth knowledge of IT platforms, database design and programming languages.
• In-depth knowledge of manufacturing and SCM/Logistics information processes.
• Excellent customer contact, negotiation and problem resolution skills.
• Excellent project management, presentation, database management and computer skills.
• Strong knowledge of statistical process control methods and techniques.
• Ability to design tests, evaluate results and recommend solutions to improve the processes associated with SMT and optical manufacturing.
• Ability to evaluate, diagnose and troubleshoot problems.
• Strong knowledge of IT platforms, database design and programming languages.
• Strong knowledge of some or all of the following: UNIX, NT, database management system.
• Ability to evaluate materials, gather and analyze data and determine root cause of problems.
• Ability to simultaneously manage several projects and coordinate multiple, changing deadlines.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively organize, manage and motivate team members from a wide variety of departments and with a diverse group of skill sets.
• Physical Demands.
• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Eight plus years of experience.
• Typical Education.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Skills:

Business Development, Problem Solving, Recruitment, Purchasing, Teamwork

Job type:

Full-time

Req ID: 135772 Remote Position: No Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang General Overview Functional Area: ENG - Engineering Career Stream: OPE - Operations Engineering Role: Consultant 1 SAP Short Name: CO1 Job Title: Operations Engineering Consultant 1 Job Code: CO1-ENG-OPS Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Works on complex problems where analysis of situations or data requires and in-depth evaluation of v ...