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Experience:

5 years required

Skills:

Software Development, Project Management, Problem Solving, Windows Server, Leadership Skill

Job type:

Full-time

• Define and implement user support services strategies and plans. Define, deliver, and manage user support services ensuring SLA requirements are being met and an optimized user experience. Monitor, measure, report and review current performance of services and ensure support capacity meets stakeholder needs. Provide a seamless end to end user support experience across digital, analog and face to face channels. Manage multi dimension of complexity on IT service management, vendor management, as well as video/conference and broadcasting systems.
• Develop and enhance relationships with key stakeholders, actively managing expectations and monitoring satisfaction levels. Establish standard process for connecting to use IT services and service catalog for desktop computer, Mobile devices, and its software. Plan, direct and control all activities related to Service Management, Service Integration and Technical Operations Monitors the pulse of the end user community, ensuring its needs are understood and met.
• EDUCATION Bachelor's degree in computer science, Business Administration, Engineering, Engineering Management, or related fields. EXPERIENCE Minimum 5 years in IT from End User Support, project development, project management, IT infrastructure, or strategy and planning.
• Windows operating system 7.0 onward, Windows Server, Unix, LAN I WAN I internet, IP Phone, Regulatory compliance, Security, Mobile operating systems i.e. iOS 9.3, Android, Software development life cycle, Service desk tool.
• Communication, Leadership, Problem solving, Decision making, Result oriented, and Service mind.

Experience:

5 years required

Skills:

Microsoft Office, System Testing, Windows Server, VMware, English

Job type:

Full-time

• Study and understand.
• the Scope of Work and Solution Design for assigned projects.
• Review and validate.
• proposed solutions prior to project kickoff.
• Inspect and verify.
• hardware equipment, software licenses, and required project data before starting the project.
• Attend and participate in.
• project kick-off meetings with the Presales and Project teams.
• Install and configure.
• Cisco Unified Communications Manager (CUCM).
• Cisco Unity Connection.
• Cisco IM & Presence.
• Cisco CUBE / Voice Gateway.
• Cisco IP Phone.
• Webex Calling.
• Assist in system migration.
• by planning migration and cutover procedures to minimize downtime.
• Execute system testing.
• against test cases and support User Acceptance Testing (UAT).
• Prepare technical documentation., including Configuration Guides, Test Results, and As-Built documents.
• Provide post-installation support.
• both remotely and on-site, with the ability to analyze SIP Call Flows and Voice Signaling.
• Study emerging technologies.
• and obtain professional certifications in line with the personnel development plan.
• Bachelor's degree in Computer Science, IT, or a related field.
• Minimum 2 - 3 years of relevant experience.
• Fundamental knowledge of Computer Networking (Routing, Switching, WAN, LAN, Security, and Wireless).
• Hands-on experience configuring Cisco equipment (e.g., Cisco CUCM, Cisco VGW).
• Fair to intermediate English communication skills (reading, writing, and speaking).
• Basic knowledge of Microsoft Office (Word, Excel) and Microsoft OS (Windows, Windows Server).
• Basic knowledge of VMware ESXi.
• Proficiency in Microsoft Visio and Microsoft Project.
• Fundamental understanding of basic programming.
• Strong service mind with a thorough understanding of customer service principles.
• Ability to work outside of standard business hours (overtime/shift work).
• Valid driver's license and ability to drive a car.