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Experience:

9 years required

Skills:

Business Development, Risk Management, Architecture, Automation, Salesforce, Assurance, English, Arabic

Job type:

Full-time

• D365 Contact Center solution design and architecture.
• D365 CCaaS delivery leadership and capability build.
• Client advisory on contact center transformation and adoption.
• Lead D365 CCaaS solution design and delivery across omnichannel engagement, case management, and intelligent routing.
• Define scalable, secure, and high-performing solution architectures across D365 Customer Service, Power Platform, and Azure integration services.
• Lead the full project lifecycle from discovery and design through build, testing, deployment, and go-live, aligned with Microsoft best practices.
• Facilitate client workshops to capture requirements, map journeys, and translate needs into scalable, sustainable solutions.
• Serve as the client-facing delivery lead, presenting architecture, recommendations, demos, and progress updates to business and technical stakeholders.
• Implement AI-powered service capabilities, including Copilot, Conversational AI, agent assist, knowledge recommendations, summarization, and automation.
• Oversee D365 Customer Service and Power Platform configuration, customization, QA, testing, issue resolution, SIT/UAT, and deployment readiness.
• Design and govern enterprise integrations using Azure services and proven patterns to enable seamless end-to-end processes.
• Lead, mentor, and coach developers and consultants, providing technical oversight and building team capability.
• Support business development through solutioning, proposals, estimates, presentations, demos, PoCs, and AI-enabled customer engagement opportunities.
• What You'll Bring.
• 6 - 9 years of hands-on experience designing and delivering CCaaS solutions on leading platforms such as Genesys Cloud CX, NICE CXone, Amazon Connect, Cisco Webex Contact Center, or Salesforce Service Cloud.
• Proven CCaaS delivery experience with strong knowledge of scalability, resilience, and modern cloud deployment models.
• Strong understanding of omnichannel contact centers, including voice, chat, email, social orchestration, intelligent routing, case management, and seamless customer and agent experiences.
• Proven ability to design and implement AI-powered CCaaS solutions, including Conversational AI, automation, workflow orchestration, decision support, and AI-assisted operations.
• Focused on improving business outcomes through automation, intelligence, self-service, AI-driven productivity, and omnichannel CX optimization.
• Experience integrating contact center platforms with CRM systems to enable unified customer views and consistent engagement.
• Strong understanding of CC architecture, operating models, journey orchestration, workforce optimization, service analytics, and continuous improvement.
• Exposure to multiple CCaaS vendors, with ability to adapt patterns, capabilities, and architectures across ecosystems.
• Knowledge of D365 Contact Center and Customer Service, with ability to ramp up quickly and lead Microsoft ecosystem delivery.
• Experience with Azure Communication Services, Teams Voice, Microsoft Copilot, Copilot Studio, or Azure AI Foundry is a strong advantage, along with awareness of the multi-vendor CCaaS landscape and Microsoft's differentiators.
• Soft Skills.
• Strong client engagement and stakeholder management skills.
• Experience leading delivery teams and workstreams.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving and communication skills.
• Language Skills.
• Fluency in English (required).
• Fluency in Arabic (required).
• Certifications (Preferred).
• Relevant certifications from leading CCaaS platforms, such as Genesys Cloud CX, NICE CXone, Amazon Connect,Cisco Webex Contact Center, Salesforce Service Cloud.
• D365 Customer Service Functional Consultant Associate.
• D365 Customer Experience Analyst Associate.
• Copilot and Agent Administration Fundamentals.
• Additional certifications in D365 Customer Experience or Solution Architecture are a plus.
• How You'll Make a Difference.
• At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
• Why You'll Love Working at PwC.
• At PwC Middle East, you'll find more than just a job - you'll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You'll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.

Skills:

Automation

Job type:

Full-time

• Architect next generation slider-attach (micro-meter precision capability assembly machine) and adhesive dispense processes (nano-liter precision dispense capability), defining process concepts, materials strategies, and integration schemes to meet future HGA performance requirements.
• Lead early stage process invention, machine design, control system and feasibility through rapid experimentation, bench prototyping, and concept down selection based on technical merit and scaling risk.
• Develop deep physics based understanding of adhesive behavior and slider attach mechanics, including bondline control, wetting/spread dynamics, cure effects, and thermo mechanical interactions.
• Identify and quantify critical KPIVs and their relationships to KPOVs (CTQs), building transfer functions, interaction maps, and process limits to guide design and downstream optimization.
• Define and co develop novel dispense, placement, and curing tool concepts, including automation, vision alignment, and process control strategies needed for scalable implementation.
• Partner closely with advanced HGA/TGA design and materials teams to influence product architecture, adhesive selection, and attach schemes based on process capability and risk.
• Collaborate with global teams, including U.S.-based design and engineering partners, requiring flexibility to support cross time zone engagement, including periodic evening meetings.
• Deliver M1 ready process solutions, including validated concepts, quantified KPIV/KPOV relationships, and clear scaling/optimization guidance for handoff to integration teams.
• Background in Hard Disk Drive manufacturing or precision assembly processes, with solid engineering fundamentals is advantage.
• Experience in process development, materials, or manufacturing engineering, with exposure to areas such as adhesives, dispense processes, or cleaning technologies considered a plus.
• 12+ years demonstrated hands-on expertise in the design and development of micro-precision assembly equipment, incorporating multi-axis motion systems and integrated sensor technologies.
• Basic understanding of data analysis, statistics, or structured problem-solving methods (e.g., DOE, Six Sigma concepts).
• Familiarity with mechanical behavior, materials interaction, or reliability considerations in assembly processes.
• Strong analytical and problem-solving skills, with the ability to learn quickly and apply engineering principles to new challenges.
• Good communication skills in English (written and spoken), capable of working effectively with global and cross-functional teams.
• Demonstrated teamwork and collaboration, with willingness to learn, take initiative, and grow into a technical leadership role.
• Teparuk Thailand.
• Home to over 4,000 employees, our Teparuk site specializes in producing nano-recording heads - a crucial component for the read/write functionality of hard disk drives. At our Teparuk facility, work is both productive and enjoyable. You and your colleagues can grab breakfast, lunch, dinner, and snacks at our 24/7 on-site canteen and coffee shop. Stay active by taking a few laps around our running track or participating in volleyball, basketball, table tennis, badminton, or football at our on-site gymnasium and fitness center. We also offer a variety of activities, including music, dance, and aerobic classes. Alternatively, unwind in our lush green areas. Consider joining any of our employee resource groups (ERGs), such as Seagate Women in Leadership Network (SWLN), Seagate PRIDE: Thailand chapter, or Seagate's parents and caregivers' group. These ERGs provide educational and fun activities. Additionally, enjoy on-site festivals, celebrations, and opportunities to give back to the local community.
• About Us.
• With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.
• We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.
• Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody.

Experience:

5 years required

Skills:

Purchasing

Job type:

Full-time

• We are seeking an experienced.
• Purchasing Manager (Domestic & International).
• to lead our procurement operations and vendor management for both local and global projects. This role plays a key part in supporting our renewable energy and construction businesses, ensuring cost-effective sourcing, timely delivery, and strong supplier partnerships that align with our.
• sustainability and ESG vision.
• Lead procurement operations covering domestic and international sourcing, vendor selection, and negotiation.
• Develop and maintain strong vendor relationships while ensuring cost, quality, and timely delivery of products and services.
• Collaborate with engineering, factory, and project teams to align procurement with business needs.
• Manage and coach the procurement team to achieve business targets.
• Drive sustainable procurement practices and efficiency improvement initiatives (ESG, ISO, 5S, KPIs).
• Bachelors degree in Engineering or related field.
• Minimum 5 years of procurement management experience (domestic & international), with at least 3 years in a managerial role.
• Strong background in.
• Solar Systems (Rooftop & Solar Farm).
• and medium-to-large scale construction projects.
• Knowledge of sustainable procurement under.
• ESG principles.
• Good command of English (TOEIC 600+).
• Proficient in MS Office; knowledge of Dynamics AX365 or Power BI is a plus.