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Experience:

3 years required

Skills:

Data Analysis, Salesforce, Leadership Skill, Telesales, English

Job type:

Full-time

• Strategic Funnel & Conversion Optimization: Analyze the end-to-end sales funnel (from initial lead contact to completed auction listing) to identify drop-off points, friction, and opportunities to continuously improve overall conversion rates.
• Script & Pitch Framework Development: Design, test, and implement data-driven call scripts, pitch structures, and robust objection-handling frameworks to overcome customer hesitations (e.g., reluctance to submit vehicle details/photos).
• Team Leadership & Active Coaching: Lead, mentor, and inspire a team of 10+ outbound ...
• Data-Driven Operations & Reporting: Utilize CRM/internal system data and operational metrics to generate actionable insights, define clear team KPIs, and present strategic recommendations to executive leadership.
• Performance Evaluation & Continuous Feedback: Systematically monitor individual and team performance. Address operational gaps promptly through constructive 1-on-1 feedback sessions, actionable guidance, and close progress tracking to develop team potential.
• Workforce & Lead Management: Optimize lead distribution, schedule planning, and capacity allocation based on peak volume periods to ensure optimal lead response time and follow-up efficiency.
• Cross-Functional Collaboration: Partner with marketing, product/UX, and dealer relations teams to share customer feedback, streamline onboarding processes, and enhance the overall platform user experience.
• Must-Have.
• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• At least 3-5 years of experience in a Team Lead, Supervisory, or Managerial role within Inside Sales, Telesales, or Sales Operations managing an outbound team of 10+ members.
• Proven track record of analyzing sales funnels, leveraging CRM data/MS Excel to identify operational bottlenecks, and executing successful process/script improvements.
• Hands-on experience developing objection-handling frameworks, call scripts, and coaching sales agents to improve conversion rates.
• Proficient in CRM systems (e.g., Salesforce, HubSpot, or proprietary/in-house CRMs) and strong command of MS Excel / Google Sheets for data analysis and performance reporting.
• Strong command of both Thai and Business English (written and verbal), capable of presenting operational strategies and reports clearly.
• Preferred.
• Experience in the Used Car Marketplace, Automotive Industry, Online Tech Platforms, or E-commerce.

Skills:

Negotiation

Job type:

Full-time

• Key Account Development & Maintenance.
• 1 Develop local corporate clients, fleet users, logistics merchants and institutional customers for vehicle sales and long-term rental cooperation.
• 2 Establish stable long-term cooperative relationships with key clients, conduct regular return visits, tap repurchase and renewal rental demands.
• 3 Collect corporate customer feedback, assist in optimizing business cooperation solutions.
• Daily Sales Operation & Data Management.
• 1Complete daily sales report, lead follow-up record, customer file sorting and performance data statistics.|.
• 2Assist in formulating personalized sales promotion plans according to market changes and customer characteristics.
• After-sales Follow-up & Customer Retention.
• 1 Conduct post-delivery customer return visits, solve customer's daily usage problems and basic after-sales consultation.
• 2 Timely feedback customer complaints, vehicle quality problems and service optimization suggestions to the internal team.
• Brand Promotion & Business Support.
• |7.1 Cooperate with the team to complete online/offline promotion activities, exhibition reception and business expansion tasks as required.
• What you will need.
• Bachelor's degree or above.
• Hold a valid drivers license and can drive a manual car.
• Basic knowledge of cars, experience in used car inspection is a plus.
• Previous experience in car rental and sales.
• Able to work effectively in a team, and comfortable liaising with people across all levels.
• Language requirement: English and Chinese is a plus.
• nTo all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
• This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice.
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• ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้.
• ประกาศความเป็นส่วนตัวของผู้สมัคร: https://www.lalamove.com/th-th/candidate-privacy-notice.