Job type:

Full-time

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation.
• Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk.
• Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.
• Bachelor s degree in Computer or IT related fields.
• Certification: ITIL and related.
• At least 10 years in IT services / IT Support area, and lead team more than 4 person.

Skills:

Compliance, Problem Solving, Thai, English

Job type:

Full-time

• Define quality standards of OP department and negotiate with each department head to get agreement.
• Perform effective quality assurance (QA) to manage and monitor performance against the target plan for after sales service team.
• Conduct effective QA analysis, summarize performance and key issues, provide service improvement recommendation and deliver reports to Management.
• Ensure that QA criteria and standard are in accordance with scope of Corporate compliance and local laws and regulations, including OIC and SEC.
• Develop follow up action plan to ensure all agreed actions per auditor's recommendations or compliance's review can finish in target.
• Monitor the performance of service delivery and develop set of strategic improvement action to turn weakness to strength.
• Manage centralize repository of processes and improve processes to minimize complexities and optimize to promote effective operations.
• Establish and refine operating rhythm of the business process and implementation to improve SLA.
• Identify and implement process governance standard to monitor daily performance and issue investigation.
• Bachelor degree or higher in related fields.
• Experiences in supporting projects in part of data management and analysis.
• Excellence in logical thinking and problem solving.
• Experience in initiate projects and solutions preferred.
• Good Thai and English communication.
• Experience in life insurance or banking industries preferred.

Skills:

CPA, English

Job type:

Full-time

• Assist and or Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ Ops Com and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Assist the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ Ops Com, and other key stakeholders.
• Prepare papers for monthly ExCom/ Ops Com, and monthly Group reporting.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.
• Baseline Qualifications:
• Bachelor's degree in Accounting.
• More than 5 years of internal/external audit experience in insurance/ financial institution, preferably in Asia.
• Previous work experience with a Big 4 accounting firm is a plus.
• Following Instructions and procedures accurately.
• Structural thinking and good interpersonal skills.
• Professional qualification in internal audit or accountancy e.g. Chartered Accountant, Certified Internal Auditor or CPA.
• Fluent in English both verbal and written.
• Proactive, Open, Caring, Commit, Innovative.

Skills:

Thai, English

Job type:

Full-time

• To be in charge of the Fraud Data Analytic system and using on daily operation for proactive monitoring and analyzes the data, providing the potential leads for investigators to investigate for possible fraud in order to prevent customers being the victims and prevent company being sued by customers and regulators.
• To lead the proactive investigation by using Analytic system for enterprise project.
• To interview the policyholder and gather evidences in field investigation.
• To translate investigation cases and weekly incident reports from Thai to English.
• To review English investigation cases, translate FRC s pack, regulations and FRC or fraud related documentation.
• To facilitate and present the cases in FRC in the absence of Head of CIS.
• To take minutes during the FRC meeting and draft minutes and submit to Head of CIS.
• To provide FRC s resolution to investigation team.
• To be in charge and review all FRC and CIS s reports to internal and external parties.
• To be key contact point for FRC management internally and externally.
• To attend meeting with FRC members.
• To investigate Freelook cases.
• Adhoc assignments as necessary.
• Baseline Qualifications:
• Bachelor s degree or higher in any fields.
• At least 2 years in administration or investigation experiences.
• Having experience in investigation/ fraud or related fields would be an advantage.
• Good analytic, translation and communication skills.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

Skills:

Statistics, Excel, English

Job type:

Full-time

• Create granular strategic approach in a business and functional level for execution.
• Design and review leading and lagging KPIs that aligning with Business Plan as an early warning signal.
• Allocate target for each KPIs, monitor, and develop & run forecasting models to identify gaps or potential threats and alert Management accordingly.
• Equip with an immersed understanding in partners sales patterns and strategic focus to develop joint plan and avoid the conflict of interest and focus between partners.
• Explore on both internal and external factors and seek for opportunities area for sales improvement.
• Collaborate with Business Analysis and Management Report team to identify root cause and provide short-term strategic solutions to Sales Head and partners.
• Continually update tracking model by aligning with current strategic focus and direction from Management.
• Baseline Qualifications:
• Bachelor's degree or higher in Business Administration, Statistics, Economics or related fields.
• Minimum 5 years' experience in sales performance & strategic KPIs or related fields.
• Business analysis and presentation skills, and data driven with advanced Microsoft Excel.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

Skills:

Legal, Data Analysis, English

Job type:

Full-time

• Conduct professional investigative interviews and investigation on material fraud incident where required.
• Liaison with relevant departments/units for fraud resolution, customer recovery, disciplinary action, financial damage recovery, and legal action.
• Conduct irregular pattern study, trend and data analysis to proactive respond and prevent fraud possibilities.
• Execution of proactive intelligence tool for fraud early detection that support, complement, and leverage fraud risk prevention, detection, and mitigation programs.
• Adhoc assignments as necessary.
• Baseline Qualifications:
• Bachelor s degree in law or related fields.
• More than 3 years in audit or investigation experience.
• Experience in financial services/law firm or related is a plus.
• Possesses CIA or CFE will be an advantage.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Committed, Innovative.

Skills:

Problem Solving

Job type:

Full-time

• Develop a strategic direction/objectives and roadmap for managing ESG within FWD that aligns with the organization's vision, context, and business strategy. This includes analyzing internal/external factors such as stakeholder expectations, market conditions, and business environmental trends, as well as trends in sustainable management at both national and international levels (Local/International Trends).
• Conduct impact analysis, identifying opportunities and risks related to climate change, including Transition Risks and Physical Risks, to establish a framework for busi ...
• Work with relevant functions to ensure ESG agenda is incorporated in function master plans, business plans, and operational plans for managing ESG impact within the organization, including emissions and greenhouse gas capture.
• Monitor and evaluate the progress of operations according to master plans, business plans, and operational plans, prepare operation progress reports, analyze changes, propose improvement directions, and manage issues for senior management and various committees to establish corrective and preventive measures promptly and effectively.
• Corporate with relevant ESG units such as The Dow Jones Sustainability Indices (DJSI), MSCI, ESG, etc.
• Drive the implementation of ESG initiatives to achieve reduction of paper, gasoline usage, etc that help to improve ESG score or index locally and internally.
• Bachelor s degree or higher in economics, engineering, science or other relevant fields.
• Knowledge of sustainability framework/standards such as GRI Standards, SASB.
• At least 1-3 years experiences in sustainability will be advantaged.
• Understanding of insurance business, insurance operations and regulations relate to financial institution will be an advantage. Strong analytical and problem solving. Good communication skill and stakeholder management.
• 5 years of experience working in the relevant area of expertise.